Constituent Experience


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Shopper with Cart in Supermarket

Dealing With Disruption: A Digital Nudge

26-Mar-2020 | Ryan van Leent | Constituent Experience

Governments can use digital nudges to prevent unintended consequences of crises like COVID-19, such as stockpiling toilet paper.

Government officials discuss how constituents experience their agency's services

Government Customer Experience: Are We Making Progress Yet?

27-Aug-2019 | Stephanie Thum, CCXP | Constituent Experience

Why governments can and should care about the citizen experience, where things seem to be going right, and why experience management progress can be slow.

resident of a smart city in his apartment

Promising Technologies Build Smart Cities That Go Beyond Imagination

8-Jul-2019 | Harald Wouters | Constituent Experience

Sci-fi from the imaginations of those living in the present is not only entertaining, but it can offer tangible lessons about the future.

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