Constituent Experience


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Government officials discuss how constituents experience their agency's services

Government Customer Experience: Are We Making Progress Yet?

27-Aug-2019 | Stephanie Thum, CCXP | Constituent Experience

Why governments can and should care about the citizen experience, where things seem to be going right, and why experience management progress can be slow.

resident of a smart city in his apartment

Promising Technologies Build Smart Cities That Go Beyond Imagination

8-Jul-2019 | Harald Wouters | Constituent Experience

Sci-fi from the imaginations of those living in the present is not only entertaining, but it can offer tangible lessons about the future.

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Why Machine Learning And Big Data Will Produce The Earliest Wins

11-Jul-2018 | Joseph Brookes | Constituent Experience

Generating value and confidence in emerging technology will depend on an organization’s resources, technology ecosystems, and trust.

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