Commerce Strategy


Top Stories


Day in the life of a warehouse operation as part of a larger supply chain

What Is A Great Customer Experience?

22-Jan-2020 | Richard Howells | Commerce Strategy

Great customer experience includes the complete customer engagement lifecycle – from design to delivery all the way through to how it performs when they use it.

business partners receive orders

The Digital Customer Experience And The Customer Journey (Part 2): Connecting Experiences

18-Dec-2019 | Seung Kyu Yang | Commerce Strategy

Six fundamentals for building a strategic business framework to manage integrated online and offline customer experience expectations.

Man reviews orders that he received with packages next to him

The Digital Customer Experience And The Customer Journey: How Are They Connected?

11-Dec-2019 | Seung Kyu Yang | Commerce Strategy

Online and offline customer experiences are linked and influence one another to comprise customer satisfaction.

Latest Stories

The Post-Digital Age: Spending Quality Time With Customers
Learn More

Building And Maintaining Digital Trust And Brand Loyalty: A Three-Step Process
Learn More

Configure, Price, And Quote: Supporting An Integrated Value Chain
Learn More

Can Blockchain Replace EDI In The Supply Chain?
Learn More

The Power Of Coordinated Teamwork Across The Consumer Products Ecosystem
Learn More

Digitalist Flash Briefing: Social Sellers Playbooks: Top 5 Do’s And Don't Do's (Part 2)
Learn More

Now Boarding: Mobile Transforms The Travel Industry
Learn More

Want To Increase B2B Sales? Become More Amazon-Like
Learn More

Load more stories
← Older posts