What Is A Great Customer Experience?
22-Jan-2020 | Richard Howells | Commerce Strategy
Great customer experience includes the complete customer engagement lifecycle – from design to delivery all the way through to how it performs when they use it.
18-Dec-2019 | Seung Kyu Yang | Commerce Strategy
Six fundamentals for building a strategic business framework to manage integrated online and offline customer experience expectations.
11-Dec-2019 | Seung Kyu Yang | Commerce Strategy
Online and offline customer experiences are linked and influence one another to comprise customer satisfaction.
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