Commerce Strategy

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Day in the life of a warehouse operation as part of a larger supply chain

What Is A Great Customer Experience?

22-Jan-2020 | Richard Howells | Commerce Strategy

Great customer experience includes the complete customer engagement lifecycle – from design to delivery all the way through to how it performs when they use it.

business partners receive orders

The Digital Customer Experience And The Customer Journey (Part 2): Connecting Experiences

18-Dec-2019 | Seung Kyu Yang | Commerce Strategy

Six fundamentals for building a strategic business framework to manage integrated online and offline customer experience expectations.

Man reviews orders that he received with packages next to him

The Digital Customer Experience And The Customer Journey: How Are They Connected?

11-Dec-2019 | Seung Kyu Yang | Commerce Strategy

Online and offline customer experiences are linked and influence one another to comprise customer satisfaction.

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