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consumer goods, consumer packaged goods, innovation, CPG

Chasing The Sun: Innovation And Convenience In Consumer Products

29-Oct-2018 | Don Gordon | Commerce

Consumers value convenience, but what they deem "convenient" is a moving target.

customer experience, digital customers, customer engagement

Four Steps To Improve Your Digital Customer Experience

21-Sep-2018 | Bertram Schulte | Commerce

Use these guidelines to empower connected, omnichannel commerce that leads to long-term, loyal digital customers.

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Digitalist Flash Briefing: Must Chatbots Be Voice-Enabled To Improve The Customer Experience?

18-Sep-2018 | Bonnie D. Graham | Commerce

Look at how the combination of conversational artificial intelligence and chatbots is transforming the retail customer experience.

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