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Digitalist Flash Briefing: Must Chatbots Be Voice-Enabled To Improve The Customer Experience?

18-Sep-2018 | Bonnie D. Graham | Commerce

Look at how the combination of conversational artificial intelligence and chatbots is transforming the retail customer experience.

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Digitalist Flash Briefing: Retail State Of The Union: More Insights Into Why Shop At A Mall (Part 5)

5-Sep-2018 | Bonnie D. Graham | Commerce

More insights into why millennials and Gen Z are embracing showrooming, spending upwards of 10 minutes on a mobile to get more product and service info than spending a day at the mall.

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Digitalist Flash Briefing: Retail State of the Union: Why Shop At A Mall? (Part 4)

3-Sep-2018 | Bonnie D. Graham | Commerce

Millennials and Gen Z are embracing showrooming, where spending 10 minutes on a mobile gets them more product and service info than spending a day at the mall.

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