Citizen Engagement

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Government building in New York City

The Intelligent Public Sector Organization: Three Ways Forward

12-Mar-2020 | Patrick Fitzgerald | Citizen Engagement

Rising constituent expectations for service, convenience, and data protection are putting government organizations to the test.

Government officials discuss how constituents experience their agency's services

Government Customer Experience: Are We Making Progress Yet?

27-Aug-2019 | Stephanie Thum, CCXP | Citizen Engagement

Why governments can and should care about the citizen experience, where things seem to be going right, and why experience management progress can be slow.

Government officials review citizen feedback

Five Ways To Build Better Government With Citizen Feedback

16-Jul-2019 | Stephanie Thum, CCXP | Citizen Engagement

Gathering citizen feedback enables public sector agencies to know what actions to take to improve public satisfaction.

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