Citizen Engagement

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Government officials discuss how constituents experience their agency's services

Government Customer Experience: Are We Making Progress Yet?

27-Aug-2019 | Stephanie Thum, CCXP | Citizen Engagement

Why governments can and should care about the citizen experience, where things seem to be going right, and why experience management progress can be slow.

Government officials review citizen feedback

Five Ways To Build Better Government With Citizen Feedback

16-Jul-2019 | Stephanie Thum, CCXP | Citizen Engagement

Gathering citizen feedback enables public sector agencies to know what actions to take to improve public satisfaction.

How Future Cities Can Engage Citizens

20-Jun-2018 | Nick Quin | Citizen Engagement

By ensuring equal access to information, legislation, and innovation, we can effectively engage citizens in building a better future.

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