Citizen Engagement

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Government officials review citizen feedback

Five Ways To Build Better Government With Citizen Feedback

16-Jul-2019 | Stephanie Thum, CCXP | Citizen Engagement

Gathering citizen feedback enables public sector agencies to know what actions to take to improve public satisfaction.

How Future Cities Can Engage Citizens

20-Jun-2018 | Nick Quin | Citizen Engagement

By ensuring equal access to information, legislation, and innovation, we can effectively engage citizens in building a better future.

Predictive analytics, machine learning, governments, customer service, customer experience, citizen services

Improving Customer Empathy With Machine Learning

13-Jun-2018 | Ryan van Leent | Citizen Engagement

Austrailia tax office uses machine learning to better understand each taxpayer's circumstances and provide personalized solutions that increase revenue.

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