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businessman reviewing a report and talking on a smartphone with a chatbot

Getting A Bot That Really Works: Best Corporate Architectures For Conversational Interfaces

18-Jun-2019 | Paul Pinard | Chatbots

The receptionist model creates more sophisticated chatbots that increase service quality along with customer satisfaction.

Cashier serving customers with digital tablet register in bakery

Experience (Not Size) Matters In Today's Economy

4-Jun-2019 | Shalini Mitha | Chatbots

The key to accomplishing a superior CX is connecting moments that matter across every touch point. Here's how midsize businesses can do that.

live chat, live engagement, customer support, mobile

Live Engagement Checklist For The Best Possible Online Experience

20-May-2019 | Priya Iyer | Chatbots

Live engagement ensures that your customers are receiving the best help available from your brand. Here's how to get started.

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