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Digitalist Flash Briefing: Messaging And Bots: Replacing Call Center Services

21-Mar-2019 | Bonnie D. Graham | Call Centers

Today’s briefing looks at how bots are replacing call center services. Oh my!

customer service, bot, call center, customer relations

Messaging And Bots: Replacing Call Center Services

17-Dec-2018 | Phillip Vaughan | Call Centers

Messaging is a natural platform for using bots to handle routine customer service issues.

Customer Service, Customer Experience, CX, call center

Six Ways Customer Service Can Transform Customer Experience

5-Apr-2018 | John Heald | Call Centers

Customer service is now involved much earlier in the customer journey – not just post-sales – and is integral to providing a great customer experience.

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