Digitalist Flash Briefing: Messaging And Bots: Replacing Call Center Services
21-Mar-2019 | Bonnie D. Graham | Call Center
Today’s briefing looks at how bots are replacing call center services. Oh my!
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Messaging And Bots: Replacing Call Center Services
17-Dec-2018 | Phillip Vaughan | Call Center
Messaging is a natural platform for using bots to handle routine customer service issues.