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Digitalist Flash Briefing: Messaging And Bots: Replacing Call Center Services

21-Mar-2019 | Bonnie D. Graham | Call Center

Today’s briefing looks at how bots are replacing call center services. Oh my!

customer service, bot, call center, customer relations

Messaging And Bots: Replacing Call Center Services

17-Dec-2018 | Phillip Vaughan | Call Center

Messaging is a natural platform for using bots to handle routine customer service issues.

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