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Employee reviews data analytics and possible decisions generated by a bot on her desktop

Your New Operating Model: Bots On The Team

18-Mar-2020 | Bryan Lapidus | Bots

Are bots really on the team, or are they just a tool like a spreadsheet or an accounting system? And how do we best work with and use them?

Businesswoman working at laptop in hotel lobby

Business Process Management And Robotic Process Automation: Two Sides Of The Same Automation Coin

26-Sep-2019 | Sebastian Schroetel | Bots

Combining these technologies can drive your organization to an unprecedented level of automation and service for your employees and customers.

businessman reviewing a report and talking on a smartphone with a chatbot

Getting A Bot That Really Works: Best Corporate Architectures For Conversational Interfaces

18-Jun-2019 | Paul Pinard | Bots

The receptionist model creates more sophisticated chatbots that increase service quality along with customer satisfaction.

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