Aftermarket Service

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Three shoppers in a shopping mall

This Holiday Season, Be Thankful For A Great Customer Experience

21-Nov-2019 | Richard Howells | Aftermarket Service

Engender thankfulness in your customers to keep them loyal to you over the long term.

customer care, automotive, aftermarket

Automotive Service Leaders: Accelerating Growth In Aftermarket And Customer Care

24-Apr-2019 | William Newman | Aftermarket Service

Customer care and service leaders must prepare to take advantage of opportunities created by growth in the global automotive aftermarket industry.

retail, brick and mortar, retail innovation, connected store

Retail Experiences: How Retailers Drive Growth With In-Store Innovation

9-Jan-2019 | Maria Morais | Aftermarket Service

The modern value chain demands innovation – but this time technology is just a consequence of the change, and it should not be the reason why people change.

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