2018 CX Study

Top Stories

Digitalist Flash Briefing: When Bots Do The Bargaining

11-Mar-2019 | Bonnie D. Graham | 2018 CX Study

Check out what may happen when humans allow AI bots to do their price bargaining.

Ethics Are The New Aesthetics

12-Feb-2019 | David Jonker | 2018 CX Study

Consumer demand for ethics-driven business practices offers companies an opportunity to provide a customer experience that fulfills the human need for meaning.

Human Behavior, Turned Up To 11

4-Feb-2019 | Christopher Koch | 2018 CX Study

As technology enables us to do more of what we want to do and enhances the experiences we want to have, it will make the customer experience more human.

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When Bots Do The Bargaining
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The Open Value Chain: Collaborating With The Community
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Digital Social Objects: Getting A Grip On Interaction
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The Deep Human Need That Can Make Or Break A Customer Experience
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