2018 CX Study


Top Stories


flash feature image

Digitalist Flash Briefing: When Bots Do The Bargaining

11-Mar-2019 | Bonnie D. Graham | 2018 CX Study

Check out what may happen when humans allow AI bots to do their price bargaining.

Ethics Are The New Aesthetics

12-Feb-2019 | David Jonker | 2018 CX Study

Consumer demand for ethics-driven business practices offers companies an opportunity to provide a customer experience that fulfills the human need for meaning.

Businesswoman examining crystal ball in office

Human Behavior, Turned Up To 11

4-Feb-2019 | Christopher Koch | 2018 CX Study

As technology enables us to do more of what we want to do and enhances the experiences we want to have, it will make the customer experience more human.

Latest Stories

When Bots Do The Bargaining
Learn More

The Open Value Chain: Collaborating With The Community
Learn More

Digital Social Objects: Getting A Grip On Interaction
Learn More

The Deep Human Need That Can Make Or Break A Customer Experience
Learn More

Load more stories