Most “agile” projects are really agile with some waterfall and process. This is a good thing.
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Procurement and supply chain professionals can play a key role by embracing technologies that make them leaders in this purposeful new business-oriented era.
Make sure you’re ready for a compliance audit on your Small Business Administration award with these useful tips.
Why governments can and should care about the citizen experience, where things seem to be going right, and why experience management progress can be slow.
The cost of IoT tech has decreased to the point that the retail supply chain can see a ROI measured in months, not years – and not just for luxury goods.
Keeping overhead low enables small businesses to withstand business disruptions, save, and grow responsibly.
Customer experience and procurement don’t often go together. Connect the dots between the two with our Q&A with AI authority, Oliver Christie.
Great experiences don’t happen in a vacuum. Neither should customer experience management. Break down the barriers to better CX with insight from expert Dan Gingiss.
Small and midsize businesses face unique challenges in transitioning to digital technology.
To standardize manufacturing processes and seize the advantage in smart manufacturing and Industry 4.0, Continental had the good sense to start small.