How Digital Technology Is Disrupting HR (And Why It’s A Good Thing)

Susan Walker

Human resources (HR) interactions are becoming a little less human every day. There is a lot less personal interaction, and a lot more digital involvement.273129_l_srgb_s_gl

That’s happening in many areas of our lives now, so why should HR be any different?

The adoption of digital technology is already having an impact on Human Resources. According to a recent report by Accenture and SuccessFactors, an SAP company, there are substantial differences between traditional HR organizations and businesses that use human capital management solutions.

The more technologically advanced HR departments had:

  • 2% decrease in turnover
  • 7% increase in internal job fill rate
  • Up to 5.4% increase in productivity

The report, called Building the Digital HR Organization, says using the right digital technology is critical to the future success of HR.

Technologies vital to HR success in the future:

  1. Mobile HR
    Today’s workforce is always on the move, and constantly connected, so HR applications should be available wherever and whenever employees are. Mobile technology can help with training, recruitment, alerts, communications, profile management, and even timesheets.
  1. Analytics
    Most HR departments don’t use analytics as much, or as effectively, as they could. You can use analytics to clearly measure the effectiveness of HR initiatives and the impact they have on the business. Analytics can also help HR leaders understand trends and take a more predictive approach to matching talent to business needs.
  1. Social media
    Social media is an effective tool to engage employees in a way they are familiar with. HR can use social media in many ways, such as collaborative training, shared goals, and shift trading or scheduling information.
  1. Integrated, consolidated platform
    Many HR organizations are working with legacy systems, or multiple systems for different areas, such as one for training and another for compensation details. A central HR platform will allow a single view of the workforce, with the ability to automate processes and work seamlessly with employees across the organization.
  1. Consider the cloud
    Some HR organizations are opting for Cloud Computing so that the Cloud provider – not the HR department – is responsible for streamlining, maintaining, improving, and delivering end-to-end talent management tools. That way, HR employees can focus on HR activities and the technology can be updated regularly.

According to the report, digital technology will transform nearly every aspect of how HR teams operate and serve the business. As more companies adopt digital technology practices, more HR departments will become ‘Digital HR Organizations’ that are less centralized, more agile, more transparent, and fundamentally different from today’s HR organizations.

Is your HR department stuck in the dark ages? Learn Why HR Needs To Embrace The Digital Age.

For an in-depth look at how digital technology is changing business, download the SAP eBook, The Digital Economy: Reinventing the Business World.

Discover the multiple factors driving digital transformation in the SAP eBook, Digital Disruption: How Digital Technology is Transforming Our World.

Want more on where HR technology is headed? See Revamping The Status Quo In 2015: 4 Tech Trends In HR Technology.

The above information is based on the report, Building the Digital HR Organization, by Accenture and SuccessFactors, an SAP company. Copyright ©2015 Accenture.


Susan Walker

About Susan Walker

Susan Walker leads SAP’s Global Strategic Technology and Global Strategic Services Partner Marketing organization. She is responsible for SAP’s alliance marketing vision, strategy and execution across the company, with a strong focus on leveraging and extending leading-edge innovation to enable customers to transform their businesses.