For years now, we have been hearing – and, in many cases, learning firsthand – how connected cars are changing the everyday lives of individual car owners.
But what about the impact on those folks who own dozens, or even thousands, of vehicles? What do connected vehicles mean to them?
ARI has a special perspective on this subject. As the largest privately held fleet-management company in the world, ARI currently manages more than 1.4 million vehicles around the globe. Its goal is to help customers control the total cost of ownership of fleets that can include light, medium, and heavy duty trucks, as well as cars.
It’s clear that ARI believes the combination of IoT technologies and network connectivity are driving advancements in fleet management that involve both car and driver.
Under the hood
In fleet management, it starts with capitalizing on all the data that a modern fleet generates. Connected cars can crank out up to 25 gigabytes of data per hour.
“We help our customers make educated decisions about their fleets by translating data points into actual strategies,” says Majk Strika, the managing director for ARI Fleet Europe.
ARI officials explain that telematics are already an integral part of more than 100,000 of the vehicles the company manages – and that number is growing rapidly. As a result, ARI processes more than a terabyte of telematics on a monthly basis.
“With vehicles that have telematics and IoT capabilities, we are really seeing inside that vehicle,” says Bill Powell, director of enterprise architecture at ARI. “When we take our fleet management information and analyze that together with IoT information, patterns begin to emerge.”
ARI is using technologies like an in-memory computing platform and digital innovation system to drive this insight to the company’s call center. Here, more than 400 ASE-certified technicians rely on this information to make decisions affecting critical issues like vehicle maintenance and repair, warranty protection, and driver safety for their clients.
Behind the wheel
“But the Holy Grail is figuring out what’s going on behind the wheel,” Powell says, “interacting and connecting with that driver.”
His colleagues agree. “There’s a lot of information we can get around driver safety and driver behavior,” notes ARI’s senior vice president of European operations, Mark Bryan, in a video filmed at a recent SAP Leonardo Live event.
And providing drivers with real-time information can promote behavior that results in cost savings. Bryan describes a common scenario where GPS data combined with information about local gas prices can direct drivers to the lowest-cost fuel provider.
“That’s a simple example,” says Bryan. “But fuel is the largest part of our clients’ spend. Consider the potential impact if you can continually provide that information to 2,000 drivers.”
So where can you see technologies like IoT, network connectivity, and advanced analytics at work in fleet management?
The short answer is, under the hood and behind the wheel.
For more insight on digital leaders, check out the SAP Center for Business Insight report, conducted in collaboration with Oxford Economics, “SAP Digital Transformation Executive Study: 4 Ways Leaders Set Themselves Apart.”
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