How To Benefit From Upgrading Your Digital Mindset

Derek Klobucher

More technologies are simultaneously reaching maturity than at any other time in recent memory. Getting the most out of cloud, mobile, Big Data, Internet of Things, machine learning, artificial intelligence, and other maturing technologies will require organizations to open themselves to new ways of thinking.

Technology providers will have to open their minds too, which is one reason for the creation of a new digital innovation system. The system focuses on its users’ business outcomes, especially those driven by maturing technologies such as IoT, according to Stacy Crook, IDC research director of IoT.

“The big strategy for IoT is … to tie people with things and processes,” Crook recently told TechTarget. “[There is] deep industry knowledge and a lot of information that will be useful in these IoT workflows.”

But users seeking to make the most of that information – and IoT workflows – must change their way of thinking. And while the Internet is full of listicles defining digital mindset, there is a new four-part definition that includes investing in next-generation technology.

Improving problem solving and employee engagement

“Leaders [in digital transformation] report a high level of investment in cloud computing and enterprise mobility, double-digit growth in Big Data and analytics and the Internet of Things (IoT), and hypergrowth in machine learning and artificial intelligence,” said a new SAP study conducted with Oxford Economics.

A digital transformation driven by a digital innovation system has already empowered Caterpillar Inc.’s workforce to fix problems in real time – and to improve business outcomes. The system yielded outstanding employee engagement for the Peoria-based manufacturing giant during a recent project, according to Marty Groover, Business Construction Products Operational Technology manager at Caterpillar.

“Without having to go pull all of the data out of the system, it automatically starts driving that cognitive use of the data to solve issues in the moment so we can produce better quality of processes and products,” Grover said of Digital Manufacturing Insights at SAP Leonardo Live July 11-12. “The hourly employees love it and want more of it.”

But just because users enjoy digital technology doesn’t mean that they started out in favor of it.

A digital transformation pilot freed up 85% of nurses’ time, InCor’s Guilherme Rabello (on screen) said at SAP Leonardo Live. The nurses spent less time writing down data points, so they could spend more time connecting with their patients.

Winning over reluctant workers

There can be many obstacles to digital transformation, from a lack of leadership to an absence of change-management expertise, as the SAP/Oxford study noted. But buy-in among conservative medical professionals was critical at the largest heart hospital in Latin America, according to Guilherme Rabello, Commercial and Market Intelligence manager at InCor (Instituto do Coração – UCFMUSP).

“We had to convince them that … the technology was not dragging them out of their main service, but assisting them to provide even better care to their patients,” Rabello said at SAP Leonardo Live. “So we engaged with all of them upfront, and we showed them why we were doing [what we were doing].”

InCor’s uptake of the digital innovation system was quick, especially for younger medical professionals who are comfortable in digital environments, according to Rabello. And the pilot freed up 85% of InCor nurses’ time; because they spent less time writing down data points, they could spend more time connecting with their patients.

Streamlining high-speed train operations

Just as a physician wants patients to stay healthy – without unnecessary treatment – Italy’s primary train operator wants the most efficient way to keep its trains running optimally, according to Danilo Gismondi, CIO of Trenitalia Spa. Big Data analytics uses data from each train’s myriad IoT sensors – 10,000 sensors sending more than 5,000 signals per second – to help Trenitalia minimize downtime and maintenance costs by fixing trains when demands – not schedules – dictate.

“We were looking for an end-to-end platform – not a single solution – but something able to manage the huge amount of data coming from the sensors onboard,” Gismondi said of the dynamic maintenance management system, at SAP Leonardo Live. “The platform must manage this data, transforming the information for the decision makers and the maintainers.”

“We were looking for an end-to-end platform — not a single solution — but something able to manage the huge amount of data coming from the sensors onboard,” Trenitalia’s Danilo Gismondi said at SAP Leonardo Live. Each train has about 10,000 sensors sending more than 5,000 signals per second.

Additionally, cutting-edge statistical methodology predicts malfunctions and breakdowns, which helps Trenitalia improve its maintenance processes – and its service to about 2 million passengers each day. It also helps spot faults or glitches, which might have otherwise taken a perfectly good train out of service for unnecessary maintenance.

Maturing technologies – and mindsets

“What sets the leaders apart is that they have internalized the need to transform how they think as well as what they do – to create a digital mindset across the organization,” the SAP/Oxford study said. “This is the difference between saying ‘we need a mobile app’ and ‘we need new ways to serve customers in the ways they want to be served.’”

Caterpillar, InCor, and Trenitalia chose to seek new ways to serve their customers, evolving their mindsets and maturing their business models concurrently with maturing technology, such as IoT and Big Data. Benefits include increased employee engagement, greater efficiency, minimal equipment downtime, and reduced maintenance costs.

For more insight on digital leaders, check out the SAP Center for Business Insight report, conducted in collaboration with Oxford Economics, “SAP Digital Transformation Executive Study: 4 Ways Leaders Set Themselves Apart.”

This story originally appeared on SAP’s Business Trends. Follow Derek on Twitter: @DKlobucher


Derek Klobucher

About Derek Klobucher

Derek Klobucher is a digital storyteller, writer, and video journalist for SAP.