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Government officials discuss how constituents experience their agency's services

Government Customer Experience: Are We Making Progress Yet?

27-Aug-2019 | Stephanie Thum, CCXP

Why governments can and should care about the citizen experience, where things seem to be going right, and why experience management progress can be slow.

Digital Government: Challenge Or Opportunity?

8-Aug-2019 | Farjeel Javed

Digital governance is very complicated in a government system like Pakistan's; will the benefits outweigh the challenges?

Government officials discuss technology advancement of Pakistan in government building courtyard

Technology-Driven Reforms: Game Changer For Naya (New) Pakistan

31-Jul-2019 | Farjeel Javed

Pakistan is embarking on a series of reforms to modernize government operations.

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