Human Machine Interaction

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artificial Intelligence, Bias, automation, future of work

Why We Shouldn’t Be Scared Of Artificial Intelligence Replacing Everyone’s Jobs

5-Feb-2019 | Merlin Knott

AI can’t replace people because only humans can understand context and coordinate people and processes based on their understanding of that context.

Creating A Five-Star Consumer-Like Experience With People Analytics

4-Feb-2019 | Dr. Christian Liebig

Here's how people analytics can help HR create new programs or improve existing ones that are designed for a 5-star consumer experience.

Human Behavior, Turned Up To 11

4-Feb-2019 | Christopher Koch and Michael Rander

As technology enables us to do more of what we want to do and enhances the experiences we want to have, it will make the customer experience more human.

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