Operating within a forever-changing and fast-paced context full of disruption and challenges, the role of HR has become more relevant and important than ever. Whether it be the perennial challenge of having the right people in the right place with the right skills, the rise of compliance, or the changing preferences of the workforce, the relevance of HR has never been higher.
Organizations today need to become as agile as a startup. They are faced with disruption every single day; loyalty isn’t what it once was, so having “a finger on the pulse” to ensure the organization is in a position to execute has become a challenge that HR must be at the forefront of.
In simple terms, HR must become a rigorous facilitator of change and a disruptor within the organization. However, that doesn’t mean it is all about innovation and new ways of working; it is also about reminding an organization that executing the basic fundamentals can also result in great success.
Every organization has a strategy that needs to be executed. The collective skills, talents, and brilliance of every element of the workforce needs to be leveraged to help the organization execute and ultimately succeed with its strategic goals.
This is where HR needs to bring its design capability, its ability to understand the nuances of human beings, to reimagine an experience with simplified processes that ultimately bring collective “clarity” in terms of what people need to do (goals/objectives) and “standards” in terms of how well people are executing against those goals – infusing leaders with the confidence and capability to deliver meaningful, relevant, and frequent feedback to ensure that everyone is clear on performance impact and has the ability to take corrective action if they are not. Leaders have a fundamental role to play in creating the climate and conditions for their team members to perform at their very best every day irrespective of their role.
Every human being requires a number of things to happen on a daily basis to enable them to feel engaged, motivated, valued, and fulfilled. All employees seek meaning and purpose in their work, and getting recognition for their efforts is still one of the most important pre-requisites for job seekers. A thank you does indeed go a long way.
As James March of MIT commented, “Neither success nor change requires dramatic action. The conventional routine activities that produce most organizational change require ordinary people to do ordinary things in a competent way.” Executing the basic fundamentals brilliantly every day results in the “needle being moved” for employees and organizations.
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