Breaking The Curse Of People Disengagement With User Experiences That Matter

Oliver Huschke

Employee engagement (also known as people engagement) may be serious business, but year after year, Gallup polls indicate that the secret to increasing it has yet to be discovered. In fact, according to the most recent study, 85% of employees are not engaged or are actively disengaged at work – and this finding has barely changed since the first report in 2000.

Is there anything that can be done that will encourage people of all roles to become more emotionally involved in their work? In a world where experience means everything, technology may play a significant role in pinpointing that answer.

Adopting user experiences that strike the core of people engagement

As the call for social change and inclusion evolves everything from what people value to how they communicate, businesses need to be more mindful of the impact of their digital investments. But at the same time, they need to adapt to a volatile, exponentially accelerating marketplace with agility and visibility.

Accomplishing this delicate balance requires user experiences that are authentic, sincere, and empathetic. This point is especially important, as 60% of all occupations have manual activities that could be automated, according to research from McKinsey & Company, which can make workers feel more vulnerable and apathetic about their work.

To help ease such stress in the workforce, creating an ideal technology experience can help inspire and invigorate the workforce by addressing five fundamental needs:

  1. Give employees a completely new HR experience that shapes the foundation of a people-centric business model
  1. Set the stage for accelerated HR transformation to create the ideal employee experience now
  1. Become a magnet for talent by discovering and delivering a future-proof hire-to-retire process
  1. Manage an agile workforce by developing a continuous feedback culture that brings to light the needs of the traditional workforce, as well as a contingent one
  1. Build an organization for the future through the transformation of HR interactions with the power of the cloud, artificial intelligence, and machine learning while accelerating partner-led projects

With these must-haves at the top of the executive agenda, organizations position employees to become motivated and agile enough to contribute to business growth as they create and deliver customer experiences. Plus, leveraging strategic insights quickly helps to increase organizational agility and overall business results.

At the end of the day, these experiences provide the foundation that inspires people to become engaged in their work. To this workforce, work is not just a job you do to pay the bills. It’s an opportunity to make the world a better place by helping companies achieve goals such as reducing manufacturing waste, enabling small businesses to grow profitably and hire more workers, and accomplishing nearly anything else they could imagine.

SAPPHIRE NOW: Evolving employee engagement with user experiences

The SAP Digital Business Services organization is ready to help your business inspire a new era of people engagement. For this year’s SAPPHIRE NOW, we designed a Realization Expert Center inside the People Engagement Neighborhood that features a wide array of interactive sessions, meet-the-customer opportunities, and ask-the-expert meetups.

I hope to see you at our Realization Expert Center at SAPPHIRE NOW!

Register today to take advantage of our recommended agenda.

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Oliver Huschke

About Oliver Huschke

Oliver Huschke is the global head of Solution Marketing for Digital Business Services at SAP. He has worked for SAP since 1997, starting with development, where he built and led the central test organization. Oliver was head of application management and managed marketing activities at SAP Hosting. Further stations include strategic development and Active Global Support with responsibility for global product management of the SAP Premium Engagement Program. Share your thoughts with Oliver on LinkedIn or Twitter.