During the digital transformation era, we shifted HR to the cloud. Now we are focusing on bringing the intelligent enterprise to HR by applying intelligent technologies such as artificial intelligence (AI), machine learning (ML), natural language processing (NLP), the Internet of Things (IoT), and analytics. This helps automate repetitive tasks and enable employees to focus on higher-value tasks.
It’s important to bring these intelligent technologies to HR so we can attract and retain top talent. Today, organizations must provide consumer-grade experiences and designs to meet end-user needs and motivations.
By improving the consumer experience and enabling employees to interact with applications via any device, we can improve how a company engages with its employees. This applies in both internal and external HR operations to lower the cost of talent acquisition, increase retention, and decrease training costs.
A consistent, modern, intuitive user experience should be a top priority. Systems should be easy to use and support our natural way of communicating. They should also automate repetitive tasks and provide decision support to users to increase efficiency.
To bridge the gap and create a more humanized user experience, several technologies, including digital assistants and intelligent bots, have emerged to bring the intelligent enterprise to HR.
Companies can use these technologies to define a more natural, dynamic workflow by enabling employees to easily tap into insights from analytics, business context, and machine recommendations. They allow users to interact with applications in natural language – as if you’re talking to another human being as you type, talk, or interact with the screen and control your conversation by using text or voice recognition.
With an HR-centric digital assistant, employees can interact across a range of capabilities in cloud-based HR solutions. HR teams can simplify onboarding, optimize time and attendance, engage learners, facilitate ongoing dialog between employees and managers, and more. Various chatbots can also support employees to get answers for different HR business areas such as benefits, career coaching, learning, and health to retrieve information or even automate activities like booking an absence in the system.
Sentiment analysis is another option to help identify and categorize opinions expressed in a piece of text. It can be applied to surveys and other areas to analyze feedback in free-text answers or improve answers to support tickets and avoid bias.
On the horizon, intelligent process automation (IPA) is expected to help further automate high-volume transactions end-to-end by leveraging optical character recognition (OCR). This enables users to fully automate the process of updating a system with data that was originally sent in PDF, text, or picture format.
Another exciting area that is bringing the intelligent enterprise closer to reality is happening within the framework of innovation foundries. Foundries are top-tier startups that build innovative software using the latest technologies.
Finally, blockchain is being explored as forgery-proof technology for capturing and verifying skills like learning certificates or CVs. This can make HR processes like background verifications of candidates more secure and time efficient.
In most cases, a combination of these technologies is needed to evolve the full potential of the intelligent enterprise. Therefore, we are continuously working to evaluate intelligent technologies for various uses to increase efficiency, improve the consumer experience, and leverage the intelligent enterprise for HR.