City Of Cambridge Proves ‘Smart City’ Doesn’t Always Mean Glitz And Glamour

Katie Fischer

Whether it’s taking part in Waterloo Region’s Smart City Challenge or being joined by the likes of Buenos Aires, Dubai, and Los Angeles to serve as a United Nations data hub, the City of Cambridge in Ontario has never been shy about its aspirations to become a smart city.

But behind the glitz and glamour often associated with smart city projects and global data initiatives lies a humbler story; one of a city using digital technology to improve access to financial information that serves better-informed decision-making.

The benefits of bringing an enterprise resource planning (ERP) system into the digital age must not go underestimated. Governments especially need to remain proactive and understand that a tidier ship means better service for citizens and a more productive city.

The City of Cambridge recently completed its transition to a next-generation ERP system referred to in-house as cityONE. Our previous solution had become outdated and demanded a level of manual work that seemed at odds with what is possible in a time of automation and app wizardry. We recognized that we were being severely limited in what we could do, and we were at serious risk of being left behind.

The new system came with an overall business process redesign built around giving public servants better access to information so they can make better decisions and cutting out manual work that was weighing them down.

A user experience application allows workers who aren’t hands-on with data and technology to more easily manage budgets, automate tasks such as expense reimbursements, and access financial information by providing them with user-friendly tools and a consumer-grade dashboard.  Staff from all levels of the organization appreciate the app-like user interface, graphical display of financial information, and drill-down to attachments at their fingertips.

Not only is information more visual and easier to access, it’s also available in real-time, so workers can be quick on their feet when making decisions and reacting to the wishes of citizens more efficiently.

The move to cityONE is part of the City of Cambridge’s wider range of digital transformation work, redefining the way we do business in the digital age. By collecting data and using tools to analyze trends, we’re able to make more informed decisions, listen to the feedback of the community, and deliver more effectively on what they want now and in the future. It may not be glamorous, but it’s certainly smart.

Join the City of Cambridge alongside leaders and technologists from cities around the world at the SAP Smart Cities Forum in Toronto on April 23.


Katie Fischer

About Katie Fischer

Katie Fischer is the Manager of Finance for the City of Cambridge in Ontario, Canada.