The Future Of HR

Simran Kohli

Human resource is standing on the brink of disruption with many chief HR officers seeing a dramatic shift in HR. Many organizations are now focused on delivering “experiences” to new hires and employees that match best customer experiences.

Clearly, the focus is on the workforce that needs to have a more creative outlook towards work. This requires diversity of thoughts and backgrounds, and promoting “diversity and inclusion” has now elevated to a CEO-level priority. Technology is on its way to help close the gap of disparities to support an environment of human-centric innovation.

With talent management embracing a more diverse and under-represented workforce, every organization should be future-ready to handle a vast amount of data and apply superior analytical capabilities to zero in on people-centric insights.

In a recent SAP Performance Benchmarking study, where over 50 HR leaders were polled on HR digital transformation priorities, creating a diverse and inclusive workforce was voted as the top focus area. Approximately 60% of executives highlighted the importance of leveraging new technologies to reduce bias.

top focus areas for HR

The study further highlighted that talent management will be impacted most by newer technologies in the next two to three years. Almost half of the respondents perceived it vital to leverage artificial intelligence, machine learning, and speech recognition to support talent acquisition and management in the near future.

HR process most impacted by newer technologies in the next three years

The provision of equitable, agile, and efficient HR services requires an extraordinary array of properly balanced and managed resource inputs, and leading organizations are now leveraging digital capabilities to thrive.

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