HR’s move to a cloud ecosystem is no longer in question, rather it’s an expectation driven by the workforce. The experience delivered by the commercial market has set a very high standard, and these expectations are filtering into organizations. The workforce, in and out of the office, has become dependent on their smartphones, smart houses, and now their smart cars.
Regardless of how smart or digital you want to become, transforming HR for the cloud requires organizational sponsorship from the business, IT, finance, HR, and so forth. Dipping your toe in the water has never accomplished anything more than getting your toe wet. Moving to the cloud requires the entire organization to be ready and fully committed to plunging into a culture and mindset change.
Taking the plunge does not come without consequences. In fact, according to McKinsey & Company, 70% of transformations do not achieve the desired organizational outcomes. This statement is not intended to deter you, but to encourage you to focus on becoming ready to embark on a journey in which go-live is just the beginning.
One key mistake organizations make when moving to the cloud is creating complexity. Below I am going to outline six basic principles all organizations must consider as they begin their cloud journey.
- Decisions must be made early, often, and holistically: Every decision will have an upstream and downstream impact.
- You don’t know what you don’t know: Engage with other customers, partners, or system implementers; someone somewhere knows the answer or has solved your problem.
- Do not underestimate the need for change management: System usability is not the issue, rather it is the users’ understanding of new expectations, behaviors, and decisions.
- One size does not fit all: Standardization does not mean you cannot serve a personalized experience; focus on persona-based design.
- Go-live never ends: Go-live is only the beginning of a continuous cycle of innovation; leverage technology’s influence.
- Cloud applications do not run themselves: Resources with new skills and capabilities will be required to implement, manage, support, and sustain the applications.
Moving to the cloud will create an opportunity to deliver greater value, engage in new ways, and provide greater workforce experience.
The right technology can increase employee productivity, effectiveness, and satisfaction. Find out How Emotionally Aware Computing Can Bring Happiness to Your Organization.