The Business Intelligence Competency Center (BICC) 3.0

Pat Saporito

Some analyst firms have been touting the death of the BICC. But even though the Business Intelligence/Analytics Competency or Center of Excellence concept has been around for several years, it  is more relevant than ever. Big Data, Internet of Things, and digital transformation are all fueled by data and analytics and need to be reflected in both your analytics strategic and operationalization. Today, organizations are evolving their BICCs.

Those that already have a BICC are re-examining their charter and scope; those that don’t have one are looking to establish one.  Initially focused on reporting, the BICC has evolved and broadened scope to all analytics with more focus on self-service and provisioning data for self service. Here is how we’ve seen them evolve.

The evolution of BI competency centers

  • BICC 1.0: The BICC 1.0s provided project management office / shared service organization capabilities. They were more focused on defining and ensuring adherence to BI standards and procedures and establishing a standardized BI suite/platform. BICC leaders sought partnerships with executive sponsors, but these sponsors often came from IT in the form of the CIO.
  • BICC 2.0: The BICC 2.0s extended business alignment and added data governance and business analysis capabilities. They also added more end-user training and self-service capabilities, attempting to rein in end user acquired tools and engage end users in additional tool review and selection. They established end-user communities of interest and leveraged “power users” to mentor newer users. BICC leaders expanded partnerships with executive business sponsors and with emerging chief analytic officers.
  • BICC 3.0: The BICC 3.0s have expanded even further into Big Data and advanced analytics like data mining and text mining. Many BICCs have added data scientists as a central resource. Some have taken the path of having a BICC for normal BI/reporting and an advanced analytic competency center for predictive, data mining, Big Data, and so on. They’ve secured more end-user tools for predictive and text mining. Even more focus has been placed on “trusted” data and cyber security. BICC leaders are extending stakeholders and partners with the new data and analytics champions—chief data and chief digital officers.

 

BICC1

BICCs aren’t dead

So BICCs aren’t dead; far from it. The need is greater than ever. But a BICC needs to continually evolve to meet the changing needs of the business. Business alignment, engagement, and constant communication are key to understanding these needs and to being relevant.

Pat writes and speaks frequently on the topics of BI Strategy and BI Competency Centers. Follow her on Twitter at @PatSaporito or connect with her on LinkedIn.

For additional insight on BICCs, read these blogs.


Pat Saporito

About Pat Saporito

Pat Saporito is a senior director, Global Center of Excellence for Analytics and Analytics Strategy Program Leader at SAP.  She helps customers across industries develop a business and value-driven analytics strategy. Pat has 20+ years in data warehousing and analytics. She is an insurance industry analytics expert and author of the book, Applied Insurance Analytics (FT Press/Pearson). She is on advisory board for Stevens Institute of Technology’s Big Data and Analytics Masters Program and a mentor with the Global Insurance Accelerator an incubator for Insure Tech startups.