About the author:

Josh Bersin founded Bersin & Associates (now Bersin by Deloitte) in 2004 to provide research and advisory services focused on corporate learning, leadership, talent management, and HR technology. Today he is responsible for Bersin by Deloitte’s long-term strategy, research direction, and market eminence. He has been quoted in the Harvard Business Review, The Wall Street Journal, Bloomberg, The Financial Times, BBC Radio, CBS Radio and National Public Radio. He is a popular blogger for Forbes.com, a leading LinkedIn influencer, and is a columnist for Chief Learning Officer magazine. Josh spent 25 years in product development, product management, marketing and sales of e-learning and other enterprise technologies at companies including DigitalThink (now Convergys), Arista Knowledge Systems, Sybase, and IBM. He holds a B.S. in engineering from Cornell University, M.S. in engineering from Stanford University, and MBA from the Haas School of Business at the University of California.

Eric Lesser is the Research Director and North American Leader for the IBM Institute for Business Value (IBV), leading a global team driving IBM’s research and thought leadership across a range of industry and cross-industry topics. His most recent research has focused on the impact of analytics, workforce and human capital issues, social business and enterprise mobility. Previously, Eric led IBM’s Global Business Services research and thought leadership, where he focused on workforce and talent management, collaboration and social networking, workforce analytics and the changing role of the HR organization. Eric is one of the authors of Calculating Success: How the New Workplace Analytics Will Revitalize Your Organization (Harvard Business Review Press, 2012) and is an Associate Editor for the Workforce Solutions Review. He received his MBA from Emory University, where he was a Robert W. Woodruff Fellow, and graduated summa cum laude from Brandeis University with a BA in Economics.

Kerry Brown, SAP evangelist and thought leader and Head of Strategy & Alliances Americas, helps companies achieve organizational competency with SAP to create value while becoming a best-run company. An international speaker on change management, learning, social and collaboration, she interacts with diverse global occupational cultures and industries, including many Fortune customers. Previously Kerry has worked directly for Coca Cola Enterprises, Baker Hughes and CSR

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