With each passing day, the transportation and logistics industry grows more and more complex. Customer expectations are changing constantly, workforces are shifting, and technology is advancing. In response, successful transportation companies are relying on intelligence to provide them with the tools and tactics they need to create security during uncertain times.
If you’ve already undergone a digital transformation, it’s likely that you have already integrated some form of intelligent technology. Now is the time to take it a step further – when you embed intelligence into your business processes across the enterprise, you gain the vision and ability you need to withstand change. And that’s vital in this digital age, where nothing stays the same for long.
Intelligence meets evolving customer demands
Customers today are empowered by technology. As they increasingly use intelligent technology in their own personal lives, they expect those same capabilities to extend everywhere else. That means it’s not enough for deliveries to be on schedule – now, customers need to know the status and location of their order at all times. Intelligence into your own processes and supply chain can support the always-on mentality of modern customers, and you can gain that with the help of intelligent technology. Today, innovative transportation companies are using IoT-powered devices to track orders from placement to delivery.
Intelligence supports customers throughout their entire experience with your company. For instance, intelligent service ticket applications, powered by AI and machine learning, can automatically process and classify social media posts, emails, and other customer interactions, and then route them to the correct resource. This cuts down on the amount of time customers spend waiting for help, as well as the amount of time your employees spend manually routing and rerouting customer inquiries.
Intelligence enables improved employee management
A well-managed workforce has always been a key to success, and that hasn’t changed in this digital era. In fact, intelligent technology makes employee management and enablement easier than ever. Intelligent resume-matching applications are automating the talent-screening process, so recruiters spend less time matching candidates to the job description. This increases workforce productivity and reduces potential hiring biases.
You can also develop flexible applications that can meet the evolving needs of employees, providing them with on-the-go access to employee portals and learning content. And the same AI-powered chatbots and technology that you provide to your customers can be extended to your own employees.
Intelligence supports key business goals
By better serving customers and increasing employee enablement, you are likely to come a step closer to meeting some of your key business goals, be they reduced costs or greater productivity. But you can also use intelligence to gain insight into how your business processes are performing and whether you’re meeting your goals. From there, you can embed intelligence throughout your business processes to achieve them.
Most transportation businesses have masses of business insights stored away in lines of text, code, work orders, or notifications, especially after undergoing a digital transformation. Intelligence can help you process these overwhelming volumes of data, turning them into actionable insights that you can use to make real decisions about the business.
When you embed and combine intelligent technologies such as AI, machine learning, the IoT, and blockchain, you gain the power to meet customer and employee demand, as well as your key business goals.
To find out more about how next-generation technology from SAP supports the unique needs of transportation companies like yours, read the new SAP Leonardo for Transportation eBook.