How Intelligent Enterprises Bridge The Gap Between Hype And Reality

Paul Kurchina

Part 3 of the three-part series, “Innovating the Intelligent Enterprise

The buzzworthy promises of all things automation, artificial intelligence, machine learning, and predictive analytics are nothing short of transformational opportunities. However, based on Forrester Consulting research, 64% of companies have trouble fully realizing the potential of such intelligent technology, while 50% worry about introducing additional complexity into already intricate IT systems.

Why are businesses not taking full advantage of technologies that are designed to make work more intuitive, intelligent, and accessible? According to David Judge, vice president of Intelligent Enterprise Solutions at SAP, such failure comes down to two words: change management.

“All too often, businesses start with a North Star perception of an intelligent enterprise and think a framework is helpful to build that vision from the ground up with processes for the core business, customer experience, and people engagement,” shared Judge during the Americas’ SAP Users’ Group (ASUG) Webcast “Enabling the Intelligent Enterprise with SAP Leonardo Intelligent Technologies.” He continued, “Although these supporting processes are critical success factors, they must be brought together in a more integrated way.”

Pragmatism reveals the true potential of intelligence

When executing an intelligent enterprise strategy, it’s helpful to view it as a three-legged stool. If you chop off one leg, the entire seat is not one-third less effective. In fact, it’s 100% ineffective at its job. The person or thing that depends on its stability can no longer be supported.

“The same is true when constructing the foundation of an intelligent enterprise. Each of the three pillars – intelligent suite, intelligent technologies, and a digital platform – are equally important,” Judge advises. “If you take one away, the IT landscape, as well as the processes, decision-making, and operations it supports, are no longer effective.”

To ensure that each part of the intelligent enterprise is firmly set, organizations need to consider three pragmatic tactics:

  1. Embedded intelligence: Deeply integrate intelligent technologies into all existing applications to make them smarter and more powerful.
  1. Open innovation: Collaboratively build entirely new solutions by combining the capabilities of intelligent technologies or blending proven skills to meet unique business needs.
  1. Guided outcomes: Quickly deploy proven results that accelerate the resolution of critical business issues with a combination of new advanced technologies that extend the intelligent suite.

When all three of these scenarios come together, companies can become an insight-driven culture that makes intelligent decisions, provides responsive customer experiences, and innovates industry-disruptive business models. For example, data can be used to form structured machine learning models, and, in an industrialized way, drive the benefits of those algorithms in related business processes.

Great things happen on the way from hype to reality

When transitioning into an intelligent enterprise, one of the biggest challenges right now is overcoming a purely human emotion – excitement.

“Everyone knows that machine learning can change their business, robotic process automation can help create a more efficient operating environment, and conversational artificial intelligence can make the user experience more human-like. But sometimes, this eager anticipation can get in the way of knowing where to start first,” observes Judge.

By embedding intelligent technologies directly into currently used solutions and processes, businesses can get past such hype and innovate successfully openly and collaboratively. More importantly, they can experiment with interesting use cases to take these technologies from the realm of science fiction to a pragmatic reality that sets the foundation for their transition into intelligent enterprises.

Unlock innovation, predict the future, thrill customers, and create new business opportunities and value. Watch the Americas’ SAP Users’ Group (ASUG) Webcast replay “Enabling the Intelligent Enterprise with SAP Leonardo Intelligent Technologies,” featuring David Judge, vice president of Intelligent Enterprise Solutions at SAP.

Paul Kurchina

About Paul Kurchina

Paul Kurchina is a community builder and evangelist with the Americas’ SAP Users Group (ASUG), responsible for developing a change management program for ASUG members.