Flexible, Methodical Support Turns Bold Digital Bets Into A Sure Thing

Jasmina Horvatic

Blockchain, the Internet of Things (IoT), artificial intelligence, analytics, and machine learning – all of these technologies and many more hold exciting and uncharted promises. And nearly every business – 93% of digitally minded companies and 72% of digital laggards – readily acknowledges that these intelligent innovations are critically important or very important to retaining and improving their competitive positioning.

But all too often, digital investments don’t generate the outcomes they expect. This is when the boardroom begins to question the initiative: Are we really making any progress? Or are we wasting time, money, and resources to chase an unattainable vision?

Neither of these questions gets to the root of their digital transformation problem. The real issue is the rapid, disruptive pace of digital innovation. Companies do not have years to understand what works and doesn’t work. Instead, they have only a few weeks to get the investment up and running and innovate new operating models, products, customer experiences, and capabilities that could keep them competitive and capture their customers’ attention.

Get over the digital hump with the right expertise and support for your business

This reality of today’s transformative digital efforts is what inspired the development of a flexible, modular portfolio of business advisory, innovation, prototyping, and implementation services that reflect the best in collective thinking and practices. More importantly, this approach allows companies to design their prepackaged, tailored, and tested content that covers a variety of business scenarios, lines of business, and industries.

Here’s a small glimpse into the top industry scenarios that businesses all over the world are leveraging to squeeze every drop of measurable progress from their digital investments.

1. Asset operation collaboration and maintenance optimization

Valuable data about an asset typically sits in several different systems and is often out of date or incomplete. Some historical information may not even be available. When digitalizing larger plants, such as refineries with multiple assets from different manufacturers, this reality can make it extremely difficult to optimize asset operation and maintenance.

With the support of a trusted service provider, companies can pull information on every asset into one place and make it available with the ease and speed necessary to empower employees to make accurate decisions and take swift action.

2. Asset health control management for railway network infrastructure

Rail networks are complex infrastructures comprising a number of different assets. Often in remote locations, the health of these assets – including rails, signals, transformers, and bridges – can individually or collectively affect network availability and cause service disruption. Each of these infrastructure assets has specific maintenance requirements – and with critical information held in different systems, it is nearly impossible to share this information with the right teams at the right time and right place.

Railway companies can address these concerns by creating a holistic, integrated health control system for all assets across the network by aggregating health indicators from multiple data sources.

3. Electricity distribution optimization

Electricity transmission and distribution companies have to operate and maintain a considerable number of valuable assets – from transformers and substations to linear assets above and under the ground. Checking the health of these assets often relies on visual inspection or the collection of oil samples in the field. However, assets that are dispersed across remote areas can be too expensive and hard to reach to capture their health status in real time and receive alerts when a maintenance call is needed.

Adopting a central platform supports immediate monitoring and investigation of all health-related data. Additionally, businesses can accurately predict when an asset is likely to fail or require service – without sending a technician into the field.

4. Maximizing tools and machinery utilization and value creation 

On construction sites, tracking and tracing tools and machinery is quite a challenge when using traditional, paper-based processes. Valuable equipment can be misplaced, stolen, broken, or idle – without anyone noticing until it’s too late.

Construction firms can begin to think differently about their asset management practices with the right support and expertise. For example, they can connect tools and machinery through Bluetooth tags or other sensors to collect real-time location usage and access the information anytime and anywhere on a mobile device of their choice.

5. Service center workforce optimization 

Balancing supply and demand is the toughest dilemma for a call center to address. Too many agents on a shift can be inefficient and costly, while too few could result in a failure to meet service-level agreements and increase the risk of customer dissatisfaction and incurring costly penalties.

By undergoing a digital strategy that includes business advisory, innovation, prototyping, and implementation, call centers can tap into a wealth of resources and algorithm-driven analytics that accurately forecast service-request volume. In return, they can optimize agent headcount for any given time period and across different sites and business units.

Like what you see so far? Explore the full portfolio of SAP Leonardo Services that can help your business empower employees through process automation, anticipate and proactively respond to customer needs, and invent new business models and revenue streams. Contact us at SAPLeonardoServices@global.corp.sap.

Jasmina Horvatic

About Jasmina Horvatic

Jasmina is a Program Manager, currently working in the role of Global Demand Generation Expert, responsible for managing and generating demand for Innovation topics (IoT, Machine Learning, Analytics, Blockchain and Digital Supply). She’s focusing on targeted portfolio and marketing programs to drive awareness and interest in a company's products and services. With over fifteen years’ experience in SAP solutions and projects, she has specialised in areas of project management, business processes optimization and business integration. In her roles so far, with many international experiences in diverse areas, she was able to acquire a wide range of know-how in different kinds of companies/industries and cultural environments.