Today’s briefing looks at the definition of customer success management in the era of the outcome economy.
- Amazon Echo or Dot: Enable the “Digitalist” flash briefing skill, and ask Alexa to “play my flash briefings” on every business day.
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- Download the Amazon Alexa app: Select Skills, and search “Digitalist”. Then, select Digitalist, and click on the Enable button.
- Download the Amazon app: Click on the microphone icon and say “Play my flash briefing.”
Find and listen to previous Flash Briefings on Digitalistmag.com.