Q3 2018

Brain Power, Bot Power, Buying Power

Brain Power, Bot Power, Buying Power

On Demand, Out of Sight

Companies are relying more on external workers, but executives have difficulty managing them.

are not highly informed about the non-payroll workers their organization has engaged.

face challenges tracking resource and project quality when dealing with external workers.

have trouble ensuring that nonemployees or external suppliers who do not perform well are not reengaged.

Source: External Workforce Insights 2018, SAP Fieldglass in collaboration with Oxford Economics

 

Chatbots on the Verge

Although only one in five companies is currently using chatbot technology, 77% are seriously considering it to pursue these top benefits:

Improved efficiency and increased customer satisfaction

More conversions

Cost-effectiveness

Source: How Chatbots Can Improve the Customer Journey, SAP Hybris

 

Making Procurement Matter

Business leaders are pushing to transform procurement from a tactical, often manual process to a strategic, efficient digital function. But chief procurement officers face a number of hurdles to increased efficiency, including:

1. Poor-quality master data and subpar analytics and insight

2. Restricted budgets

3. Lack of internal know-how

Source: What’s the Next Big Thing in Procurement, University of Applied Sciences Würzburg-Schweinfurt with support from SAP Ariba

 

About the Author

Stephanie Overby

A Boston-based journalist, Stephanie Overby has covered everything from Wall Street to weddings during her career. She is currently focused on the implications of digital transformation.