Mobile technology supports connected coffeemakers, blockchain-enabled pharmaceutical supply chains, and machine-learning algorithms in fashion retail stores. These innovations are animating new conversations about the need for ubiquitous connectivity.
Rohit Tripathi, General Manager and Head of Products, SAP Digital Interconnect
Brands know a lot about consumer behavior online, but it’s been difficult to collect information about what customers do in brick-and-mortar spaces. Retailers have an opportunity to sync online and offline experiences using the mobile devices everyone carries.
Evan Neufeld, Intelligence VP, L2 Inc.
Cities around the world are breaking down data silos in order to streamline service delivery and make it easier for citizens to interact with their local government. In doing so, public agencies may gain access to personal information about constituents that they didn’t have before, complicating the issues of privacy and information access.
Kirk Talbott, Deputy CIO, City of Atlanta
Adapted from “The Internet of Things Can’t Connect the Next Billion Until We Reinvent Mobile,” by Susan Galer; “How to Prepare for the Perfect Omnichannel Customer Experience,” by Derek Klobucher; and “Citizen Engagement—Mobile, Connected, Digital!” with host Bonnie D. Graham. D!