Utilities: Defining Mobile 2.0

James McClelland

Radicati, a U.S. market research firm, claims that the number of mobile devices has outgrown the number of people on the planet. 5.8 billion mobile users — 80 % of the world population — use 8.6 billion devices that connect them into a global people network.

People love their mobile phones. A global study by Apigee found that 85% of smartphone owners said they would rather go without water than without their mobile apps. Today, people are comfortable using mobile in nearly every aspect of their personal lives. They spend more time on their mobile devices than on traditional computing devices. Mobility has utterly changed the life of the consumer. Yet its transformative power has not yet reached the workplace.

When companies connect mobile functionality with their business processes, it will redefine how millions of people perform their jobs every day. To be clear, mobility in the workplace is more than email on a phone or instant chat. Rather, Mobile 2.0 is about bringing people closer to the mission-critical, enterprise data they need to get their work done, while using devices they love to use, from any location.

Currently, utilities are learning how to analyze IoT data to make more informed decisions. This information is helping companies improve operations, lower costs, and increase profitability.

Here are some examples of how data analytics on a grid are being used:

  • To determine root causes of asset failures
  • To predict upcoming maintenance needs
  • To determine optimal timing for follow-up work
  • To make automatic adjustments to production lines to maintain quality and uptime.

In parallel with Big Data business applications, mobile technology has also been rapidly advancing. Modern GPS-enabled mobile devices include features such as front- and rear-facing cameras, longer-lasting batteries, expandable memory, voice commands, biometric authentication features, video, and fast processors.

Existing mobile applications use these features to help workers keep track of time or expenses, determine the best route to job sites, and access relevant information. When new applications combine a company’s data-enriched processes with the features of a mobile device, the value a Mobile 2.0 environment can be clearly understood.

To learn more, visit Reinventing the Mobile Work Experience