Strengthening Government Through Data Analytics

Dante Ricci

When it comes to analyzing data, you could say that there is a clash in culture due to disconnect within the government workforce. This is partly due to the fact that many organizations don’t have people in place with the right technical skill sets. But government can uncover hidden insights to drive better results and create more value for citizens.

The need has never been greater to empower knowledge workers with a comprehensive – yet simple – integrated platform that helps unlock the real value in data for smarter decision-making.

Governments move toward constituent-centered platforms

The fact is, leading government organizations have begun to transform by using consumer-grade solutions to garner better insights from data. The key lies in self-service and automated analytics that do not require technical skill sets. Such solutions enable government personnel at all levels to shift from asking IT for historical reports to a real-time and predictive view that considers multiple data points to deliver a personalized view.

Poised with the right technology and collaborative mindset, governments can uncover new insights to make life better, safer, and healthier, when:

  1. Technology is intuitive and easy to use.
  2. Personnel can make decisions based on a combination of historical and real-time data rather than decisions based on historical perspective alone.
  3. Collaborative technology can include constituent insight and ideas for better decision making.

Digital transformation of government removes that massive barrier between agencies and departments using a platform that shares data and removes the friction that slows down the entire process. The result is that agencies are able to do more, produce better results, and still save money. Digital by default is the key. The rewards are significant for those who successfully leverage analytics: stretching their competitive advantage, driving innovation, and improving lives.

Predictive solutions that appear before your eyes

Digitalized governments run frictionless with decisions based on real contextual insights. Analytics help leaders see problems before or as they occur. That real-time connection identifies potential problems and gives management time to correct them. As real-time data becomes available through input from sensors, transactions, constituents, and other information channels, decisions can be made at the moment of opportunity.

Putting it together

What happens when you need to make decisions, but your data is two years old? What if you need to rewrite a policy that focuses on performance and cost — but you have no information about costs?

Those sorts of problems occur every day. In the first scenario, your decision may be wrong because the data changed. In the second scenario, the policy update may be late. Both potential outcomes reflect negatively on performance and can negatively impact the safety and quality of citizens’ lives. These are both examples of the friction that occurs within governments. They are also the reasons why relevant and timely data is necessary.

The power and tools that a digital government wields are transformative. The rewards for government are many: lower costs, improved services, safer communities, and a better overall quality of life.  Services become seamless. Systems become fluid. Operational costs drop and better outcomes occur.

In short, you make better decisions when they are based on facts and context, not feelings. People who need help get help quickly. Operational issues become identified and fixed. People are happy. And isn’t that the way government should work?

Are you ready for change?

Read about more about SAP’s perspective on digital government here.


About Dante Ricci

Dante Ricci is the Global Public Services Marketing & Communications lead at SAP. His specialties include enterprise software, business strategy, business development, cloud computing and solution selling.