Retail Experiences: Differentiate To Win
14-Jan-2019 | April Tomlin
People love to be treated like VIPs, and organizations that recognize this and execute customer service accordingly are winning.
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A tunnel-vision approach to profitability may lead to decisions based on protecting protect profit that later cause larger, negative downstream effects.
10-Jan-2019 | Maria Morais
Consumers are drastically changing how they acquire products and services, and retailers need to adopt new, multidimensional customer experience strategies.
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