Omnichannel Transformation


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How To Stop Robocalls And Start Reaching Customers

16-Jul-2019 | William Dudley

Avoidance of spam calls is harming legitimate businesses and preventing them from engaging with customers.

Workers in control room of gas plant

Utility Company’s Newfound Connection With Its Customers Transforms Business

3-Jul-2019 | Frank Hughes

Duke Energy is tapping the power of data to deliver new technical capabilities and transform the customer experience. Here's how.

scientist examines molecular structure of new experimental medicine

Experience Economy: Revolutionizing Industries With O's And X's

3-Jul-2019 | Farjeel Javed

Experience (X) and operational (O) data is the backbone of the experience economy.

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