Omnichannel Transformation


Top Stories


Woman reading a periodical in a bookstore

Midsize Retailers Expand Their Communities In Response To Crisis

20-May-2020 | Joerg Koesters

Retailers are finding that their success during the pandemic depends on their community's strength.

Consumer interacts with customer service through a chatbot on her mobile device

AI: Chatbots Versus Human Customer Service

6-May-2020 |

Learn where to begin with bringing artificial intelligence and chatbot technology into your business.

customer scanning product through smartwatch in pharmacy

What Midsize Companies Should Know About The Customer Experience In Times Of Intense Change

28-Apr-2020 | Maria Morais

For midsize businesses, this is the perfect time to reconsider the effectiveness of services and redesign them around customer needs, no matter how they change.

Latest Stories

Man buys an item online with his child hugging him and holding a credit card Experiential Retail: Unifying Online And Offline Worlds In The Retail Industry
Learn More

team of entrepreneurs collaborating B2B Buyer Behavior Is Changing: Making Experience The Top Objective
Learn More

Runner crossing the finish line Customer Experience: Outcome-Driven Business Strategy
Learn More

Family Checking In At Hotel Reception Desk What Happens When Experience Management Is A Priority
Learn More

artist sits on a stool in the middle of his studio texting a client Augmented Humanity: Creating A Human Context That Technology Can Enhance
Learn More

Women use a mobile chatbot to make buying decision over flowers at an outdoor market Wesley – Your Everyday Missed Opportunity
Learn More

Consumer shops for a new outfit online How To Use Social Media To Grow Your Business
Learn More

sales associate swipes a credit card during an in-store transaction Customer Experience: How Data Empowers Exceptional CX
Learn More

Load more stories
← Older posts