Omnichannel Transformation


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Agricultural fields farms in Brazil at sunset

The Field Of Gold: Why It Is Time To Rethink Your Customer Service

20-Jan-2020 | Pedro Ahlers

For chemical manufacturers, customer service is about business growth, customer satisfaction, and customer loyalty; efficiency and cost-saving are side effects.

Shopper walking on street with her purchases

Managing Experience And Costs On Retail's 2020 To-Do List

15-Jan-2020 | Elizabeth Maffei

Where is retail heading in the context of private label initiatives, constant change. and experience management?

Waterfall

How Grundfos Is Pioneering The Future Of B2B Customer Experience

13-Jan-2020 | Aditi Chhaya

To help solve the world’s water and climate challenges, a critical part of Grundfos' core values is to keep customers satisfied and employees highly motivated.

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