Digital Customer Loyalty

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customer experience, experience economy, engagement

Intelligent Enterprises Make The Experience Economy Click With Consumers

21-May-2019 | Rudeon Snell

Consumer buying decisions are greatly influenced by the quality of the experience they receive from the brand, not just by the brand’s product or service.

experience economy, customer experience, user experience, XO

Winning In The Experience Economy

6-May-2019 | Tamara McCleary

The experience economy has more than taken off; delivering an exceptional experience has now become the expectation, not the exception.

customer care, automotive, aftermarket

Automotive Service Leaders: Accelerating Growth In Aftermarket And Customer Care

24-Apr-2019 | William Newman

Customer care and service leaders must prepare to take advantage of opportunities created by growth in the global automotive aftermarket industry.

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