Digital Customer Loyalty


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retail, strategy, profitability

Retail Experiences Series: Now Vs. Future Profitability

10-Jan-2019 | April Tomlin

A tunnel-vision approach to profitability may lead to decisions based on protecting protect profit that later cause larger, negative downstream effects.

retail, consumer products, lean, digital transformation

The Economy Is Shifting: Prepare To Run Lean To Compete In The Consumer Products And Retail Industry

20-Dec-2018 | Matt Wilkinson

Retailers need to offer customers more than just slashed prices to meet their business bottom line.

Why You Need To Automate Customer Support Now

12-Dec-2018 | Paul Pinard

By prequalifying requests, managing simple questions, and routing customers to the right services, bots make agents' jobs easier and improve business.

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