Digital Customer Loyalty


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Incentives, rebates, marketing

Incentives And Rebates Still Have A Role In Digital Transformation

17-Nov-2017 | Pamela Dunn

Incentive and rebate programs are not going away, but how they're implemented is changing.

Why It's Taking So Long To Uberize Insurance

16-Nov-2017 | Adam Winfield

Regulatory bulk still has insurers asking customers to post off forms and speak to brokers on the phone to buy or change policies. But that is changing.

brand loyalty, customer experience, customer relationships, churn

Breaking Up Is Hard To Do: Why Consumers End Brand Loyalty And How To Prevent It

3-Nov-2017 | Rich Thomaselli

The customer-brand relationship is a modern dilemma for businesses. Here are the top reasons consumers call it off with brands and how to avoid it.

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