Digital Customer Loyalty


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Business people talking in office

Five Simple Ways To Close The Loop With Customers (And Why You Should Always Do It)

30-Jul-2019 | Stephanie Thum, CCXP

Following up with customers after they've given feedback is a must for your company's experience management practices. Here are six simple ways to do it.

Multichannel Engagement For The Experience Economy: What Does It Mean For Marketers?

23-Jul-2019 | Arti Yadav

Having a multichannel engagement strategy – the ability to reach customers via SMS, email, in-app push, and social channels seamlessly – is imperative today.

airline ground employee direct a plane into a gate

Accelerating Business Outcomes In The Experience Economy

18-Jul-2019 | Bharti Maan and Kiran Srirama

Capturing experience data and integrating operational data pinpoints inefficiencies in the airplane refueling process that cost, time, money, and satisfaction.

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