Customer Engagement


Top Stories


Understanding Your Travel Customers

12-Dec-2018 | Rob Heuser

We all have preferences when we travel, so it’s important to understand your traveler customers and their needs.

Why You Need To Automate Customer Support Now

12-Dec-2018 | Paul Pinard

By prequalifying requests, managing simple questions, and routing customers to the right services, bots make agents' jobs easier and improve business.

innovation, consumer products, customer engagement, marketing, omnichannel

Focus, Accelerate, And Invest: The Three-Step Move To Consumer Products Dominance

10-Dec-2018 | Don Gordon

Examine four brands that are focusing, accelerating, and investing in innovations that push the boundaries of consumer engagement and sales models.

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