Customer Engagement

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Predictive analytics, machine learning, governments, customer service, customer experience, citizen services

Improving Customer Empathy With Machine Learning

13-Jun-2018 | Ryan van Leent

Austrailia tax office uses machine learning to better understand each taxpayer's circumstances and provide personalized solutions that increase revenue.

small and midsize business, SMB, wholesale distribution, manufacturing, supply chain

How Smaller Wholesalers Can Tip The “Direct-to-Consumer Effect” In Their Favor

13-Jun-2018 | Karen Lynch

As retailers and manufacturers cut the middleman from their supply chains, small and midsize distributors need to reinsert themselves into the customer experience by reshaping the value chain; reimagining operational processes; and enabling compelling, value-added business models.

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Digitalist Flash Briefing: Brands: Are You Growing Your Love Bank With Customers?

13-Jun-2018 | Bonnie D. Graham

Today’s briefing looks at how today’s brands can build a “love bank” with customers.

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