OMG! Another Customer-Centricity Project?!
7-Aug-2019 | Pedro Ahlers
Customer relationships in the chemical industry are built on personal interactions, so it's not surprising CRM has faced an uphill battle in sales departments.
30-Jul-2019 | Stephanie Thum, CCXP
Following up with customers after they've given feedback is a must for your company's experience management practices. Here are six simple ways to do it.
23-Jul-2019 | Arti Yadav
Having a multichannel engagement strategy – the ability to reach customers via SMS, email, in-app push, and social channels seamlessly – is imperative today.
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