Enhance Your Business's Customer Experience With Machine Learning

Gerd Ehrhardt

Enhancing your customer’s experience is an absolute necessity in the digital era of fierce competition for attention, views, and B2B (business to business) and consumer dollars.

If you are not continuously innovating your processes to offer the very best customer experience, you are likely falling behind your competition.

Why it’s so important

Take as an example, New York City restaurants. Their competition is fierce. There are so many places to eat out in New York City that restaurants in this environment are seasoned professionals when it comes to both food and the hospitality of their service.

No matter what business you’re in, the Internet has opened it up to a New York City restaurant industry-level of competition. Are you enhancing to keep up?

Start where you are

We are on the cusp of a revolution in human-machine intelligence that will revolutionize business, technology, and humanity forever.

If you have a steady increase of new data from your business activities and have started to implement “microservices,” with their ability to seamlessly interface through APIs, there is a window opening on the opportunity to leverage machine learning for spectacular results in your field.

As the price performance of digital computation keeps pace with its decades-long exponential growth, you will soon have enough digital computation available to your business to leverage the data you have collected. Data will be the raw material of this revolution.

Make it a goal to gather more data to have maximal information about your line of production.

Stay ahead of your customers’ needs with “Focus On Customer Experience – Your Customers Will Thank You.”


Dr. Gerd Ehrhardt

About Dr. Gerd Ehrhardt

Dr. Gerd Ehrhardt has a proven record of multiyear and multilevel experience in innovation and change management. He has spent most of his career in an international environment within the software industry. Gerd has lived and worked in many countries on three continents, these include Germany, France, the USA, Singapore, and Jordan. He works at SAP Globalization Services, writes for the Forbes Magazine and contributes to the World Economic Forum Agenda. Please follow him on Twitter and LinkedIn