Cybercrimes Now Force Rethinking Public Safety And Security

Mohammed Karzoun

Public safety and security is a conceptual dynamic that hinges on the perception of the community related to the well-being of the people. At its core is the way individuals perceive and identify with threats and how authorities respond to those threats. This contemporary paradigm has the potential to create a safer world by effectively utilizing cutting-edge technology and advances.

Public safety agencies are operating in a fast-changing world. Evolving citizen expectations for safety and trust, new threats and patterns of crime, and increasing pressure to improve operational efficiency are driving a re-imagining of public policy. Should public safety leadership focus on fighting crime efficiently? Or should it focus on gaining public trust? Forward-thinking public safety leaders realize that to build legitimacy they must improve crime prevention and public trust. Police technology and digital applications offer public safety leaders ways to do both.

Criminals are becoming smarter, more technologically advanced – even collaborating in what’s called “Crime as a Service.” New patterns of crime are surfacing, such as organized crime, terrorism, drug production and distribution, human trafficking, and cybercrime. Public safely agencies need to work hand-in-hand with citizens to be steps ahead of the criminals.

The difficulty arises when considering the diversity of communities, often conveying contradictory priorities, demands, and concerns. This results in a complex policing model, where each facet has to be covered adequately and differently. Digital policing needs to encompass transformative solutions that are as much about citizens feeling secure and protected as apprehending offenders.

Cybercrime investigations adapt to the changing archetype

The increasingly sophisticated criminality of cybercriminals ensures that modern communities are facing an ever-changing and evolving threat to public safety, in the form of terrorism, conflicts, and the malicious use of technology. The continuously increasing frequency, scale, and severity of cyberattacks must be fought on the same turf.

Embracing the power of real-time analytics and situational awareness, wrong-doers can be identified based on the cornucopia of data generated daily and in real time.

  • Solutions can be found by using this data to identify and subsequently eliminate threats. By integrating various databases from different agencies and cross-referencing information for possible criminal activities, government can effectively derive meaning and take action against these crimes, often preemptively.
  • Cybercrime investigation management needs to take a holistic approach, from beginning to end. To ensure human resource capability and competence, investments must be made into front-line empowerment with skills such as investigative case management.
  • Incident response time is an important factor when garnering community support, and all incidents. Internal and external events and emergencies must receive a prompt response. Situational awareness is essential, supporting officers’ ability to sense, analyze, predict, and act with immediate effect.
  • Cybercrime units are at the forefront of forensic investigation and must be trained to comply with correct and legally binding methods for evidence collection. The benefits of a functional, successful cybercrime investigative unit will have far-reaching consequences, in that it can process cases faster, improving the ends of justice.

Digital government can protect our children

Society must do all it can to protect our children from those who exploit technology to create misery, loss, and ruin. Digital and real-time technology should be used to detect, deny, deter, and disrupt predators.

Governments can use technologies to develop strategies, programs, and policies to protect children and achieve predictive real-time situational awareness with effective operational models.

Social media analysis, especially in contemporary society, is a valuable platform for providing leads and investigative trails against child predators. Sentiment analysis – determining emotional responses and feelings based on text or words – is also invaluable in the investigative procedure, as it can facilitate behavior prediction and insights into criminal activities.

The future of public safety

Digital policing epitomizes the future of public safety, providing heightened awareness, better risk mitigation, improved situational awareness, and enhanced threat anticipation. All will lower the crime rate and effectively reduce the impact of emergencies and disasters.

Technology can improve preparedness, which is demonstrated by increased operational capacity, better adaptability and agility, reduced response time, and, consequently, reduced risks and threats.

Real-time solutions and technologies can support public security agencies by connecting local, vital information – such as traffic, police cases, crimes, disasters, social media, and public events – and making them available in real-time so law enforcement can sense, analyze, predict, and respond effectively and efficiently to prevent crime and protect citizens. Efficient security response and technology capabilities result in improved trust and respect for authorities.

Superior incident resolution, better detection rates, and reduced time to justice all positively affect the community, and digital policing embodies this ethos.

Cybercrime is a bottom-line concern. See The Future of Cybersecurity: Trust as Competitive Advantage.


Mohammed Karzoun

About Mohammed Karzoun

Mohammed Karzoun is the Industry Leader for Public Sector at SAP. He manages government, smart cities, healthcare, public security, defense, higher education, and postal services sectors across the United Arab Emirates and Oman. With 20 years of experience in primarily public sector transformation, Mohammed has been engaged with multiple government entities to help drive their strategies and digital transformation initiatives.