Customer Experience


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Woman reading a periodical in a bookstore

Midsize Retailers Expand Their Communities In Response To Crisis

20-May-2020 | Joerg Koesters

Retailers are finding that their success during the pandemic depends on their community's strength.

Businesswoman with headset looking at blank computer screen at desk

How Small And Midsize Businesses Create Customer-Centricity In Times Of Crisis

20-May-2020 | Paulo Almeida

Humanizing your interactions with customers will earn their trust during and after a crisis.

Professional service consultant engages in a Zoom meeting with her team

Four Reasons Why Professional Services Can Emerge Stronger From Extensive Disruption

19-May-2020 | Elena Tewari

What made a company successful before an extensive disruption may no longer apply during a recovery. Here are four things to do to be prepared.

Latest Stories | Customer Engagement

A sunrise seen through a clear glass light bulb illustrating promise, creativity, newness. Opportunity To Reimagine The IT And ITES Industry
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Retail associate uses predictive analytics to determine inventory mix Converting Retail Big Data Into Predictive Insights
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A woman works in her home office Personalization Is No Longer An Option But A Necessity For T
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Latest Stories | Digital Customer Loyalty

Woman working on her laptop at a cafe Five Tips For Building Customer Loyalty In The Digital Era
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Runner crossing the finish line Customer Experience: Outcome-Driven Business Strategy
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Family Checking In At Hotel Reception Desk What Happens When Experience Management Is A Priority
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Latest Stories | Omnichannel Transformation

Consumer interacts with customer service through a chatbot on her mobile device AI: Chatbots Versus Human Customer Service
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customer scanning product through smartwatch in pharmacy What Midsize Companies Should Know About The Customer Experi
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Man buys an item online with his child hugging him and holding a credit card Experiential Retail: Unifying Online And Offline Worlds In T
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Latest Stories | Social Selling

a set of diamond wedding rings How Focusing On Customer Experience Transforms Jewelry Busin
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Consumer shops for a new outfit online How To Use Social Media To Grow Your Business
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Group of colleague get customer service help through a mobile device Promoting Your Business On Social Media: Hottest Trends For
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