Customer Experience


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Agricultural fields farms in Brazil at sunset

The Field Of Gold: Why It Is Time To Rethink Your Customer Service

20-Jan-2020 | Pedro Ahlers

For chemical manufacturers, customer service is about business growth, customer satisfaction, and customer loyalty; efficiency and cost-saving are side effects.

Shopper walking on street with her purchases

Managing Experience And Costs On Retail's 2020 To-Do List

15-Jan-2020 | Elizabeth Maffei

Where is retail heading in the context of private label initiatives, constant change. and experience management?

Waterfall

How Grundfos Is Pioneering The Future Of B2B Customer Experience

13-Jan-2020 | Aditi Chhaya

To help solve the world’s water and climate challenges, a critical part of Grundfos' core values is to keep customers satisfied and employees highly motivated.

Latest Stories | Customer Engagement

Wait and See: Four Ways To Keep The Customer Experience Goin
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Woman responds to social media on her tablet while standing in her kitchen Social Media Management Strategy In 2020: What To Focus On
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Young adults celebrate with beer at a beer garden The Secret To Winning In A Rising Golden Age For Midsize Bus
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Latest Stories | Digital Customer Loyalty

Customer purchases new product online Customer Loyalty From The Lens Of CXM
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A couple engages in an online e-commerce site on a mobile device Five Marketing Automating Techniques To Achieve Jaw-Dropping
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Businesswomen take selfies in their office Growing Importance Of Customer Experience Management
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Latest Stories | Omnichannel Transformation

Wait and See: Four Ways To Keep The Customer Experience Goin
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Coworkers standing in an office, holding a digital tablet Customer Experience Strategy And Overall Company Strategy
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Customer checks in at a hotel Five Marketing Technologies Transforming The Hotel Business
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Latest Stories | Social Selling

Woman responds to social media on her tablet while standing in her kitchen Social Media Management Strategy In 2020: What To Focus On
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teenaged girl uses TikTok on her digital device Vaynerchuk to SMBs: Spend Time Getting To Know The TikTok Vi
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Designer creates a new adaptive design for a formal dress NYFW: Where Fashion And Technology Meet
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