Customer Experience


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People Walking on City Sidewalk

Multichannel Engagement In The Experience Economy

14-Oct-2019 | Ruth Whalen and Alessandro Musella

Automated failover is a valuable way to reach customers quickly with important information, but it must be used in the right way and at the right time.

Small group of business colleagues and customers standing in colonnade, holding paper cups, talking, side view

Professional Services Firms Learn To “Listen” To Clients And Employees To Drive Success

10-Oct-2019 | Michael Liss

Companies can differentiate themselves by acquiring, analyzing, and sharing the right data about clients to deliver a high-value, personalized experience.

Businessman working on a laptop and mobile device

What Is The API Economy (And Why It Matters)

10-Oct-2019 | Uffe Jes Hansen and Michael Smith

Application programming interfaces are a vital part of the technology landscape and can help companies transform their business, relationships, and experiences.

Latest Stories | Customer Engagement

Marketing team from software industry discusses pricing strategy The Dynamics Of SaaS Pricing
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Man uses a digital tablet near Eiffel tower-Paris Finding Balance Between Mobile Usage And Personal Connection
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Two shoppers check mobile messages in London Benefits Of CPaaS: Take The Complication Out Of Communicatio
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Latest Stories | Digital Customer Loyalty

Köln, NRW, Deutschland, m53, Business, Businessman, Best Ager Priority For Corporate Banks: Connectivity With Customer Bus
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Government officials discuss how constituents experience their agency's services Government Customer Experience: Are We Making Progress Yet?
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customer happily walks in a retail store How To Improve Customer Experience And Boost Retention Rates
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Latest Stories | Omnichannel Transformation

man checks his mobile phone at home in his living room What Is Channel Fragmentation And How Does It Impact CX?
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Colleagues discusses gaps in customer experience based on data The CEO's Guide To CX: Six Practical Tips For Getting Starte
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Designer creates a new adaptive design for a formal dress NYFW: Where Fashion And Technology Meet
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Latest Stories | Social Selling

Designer creates a new adaptive design for a formal dress NYFW: Where Fashion And Technology Meet
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Hiker in mid-air jump over mountain creek Fail Fast, Fail Often, And Fail Forward In Digital Selling
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Customer reads his Linked InMail messages on a mobile device Digital Selling Hacks And Hustles For Closing Your Next Deal
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