Customer Experience


Top Stories


Workers and businessman in a chemicals plant

OMG! Another Customer-Centricity Project?!

7-Aug-2019 | Pedro Ahlers

Customer relationships in the chemical industry are built on personal interactions, so it's not surprising CRM has faced an uphill battle in sales departments.

Business people talking in office

Five Simple Ways To Close The Loop With Customers (And Why You Should Always Do It)

30-Jul-2019 | Stephanie Thum, CCXP

Following up with customers after they've given feedback is a must for your company's experience management practices. Here are six simple ways to do it.

Multichannel Engagement For The Experience Economy: What Does It Mean For Marketers?

23-Jul-2019 | Arti Yadav

Having a multichannel engagement strategy – the ability to reach customers via SMS, email, in-app push, and social channels seamlessly – is imperative today.

Latest Stories | Customer Engagement

airline ground employee direct a plane into a gate Accelerating Business Outcomes In The Experience Economy
Read More

Entertainment district of a bustling city It’s All In The Details: Some Thoughts For Executives In T
Read More

How To Stop Robocalls And Start Reaching Customers
Read More

Go to Customer Engagement page

Latest Stories | Digital Customer Loyalty

airline ground employee direct a plane into a gate Accelerating Business Outcomes In The Experience Economy
Read More

Marketer considers how customers experience a product Marketers Must Reshape How They Build Trust And Loyalty For
Read More

Coupld shops on an ecommerce site powered by artificial intelligence How AI Is Determining The Future of SEO
Read More

Go to Digital Customer Loyalty page

Latest Stories | Omnichannel Transformation

How To Stop Robocalls And Start Reaching Customers
Read More

Workers in control room of gas plant Utility Company’s Newfound Connection With Its Customers T
Read More

scientist examines molecular structure of new experimental medicine Experience Economy: Revolutionizing Industries With O's And
Read More

Go to Omnichannel Transformation page

Latest Stories | Social Selling

Customer reads his Linked InMail messages on a mobile device Digital Selling Hacks And Hustles For Closing Your Next Deal
Read More

Coupld shops on an ecommerce site powered by artificial intelligence How AI Is Determining The Future of SEO
Read More

a shopper sees a new ad with her mobile device Instagram Phenomenon In Digital Marketing
Read More

Go to Social Selling page