When I talk to people about their company’s ERP strategy, many seem to believe that they have the ERP solution needed to support the business. Frankly, traditional ERP solutions are doubtless performing as intended when they were first introduced – handling back-office transactions, supporting operational efficiencies, and reducing costs. That’s certainly a worthwhile accomplishment, and I don’t mean to denigrate it in any way.
But the world is changing fast, and these legacy solutions no longer have what it takes to meet current demands – never mind future requirements. Older ERP technologies lack the flexibility, power, and integration to support end-to-end processes. Few enable the business to monitor and analyze the customer experience or provide the in-the-moment insight required to optimize experience management.
That’s why leading companies are embracing the latest technologies to help them reinvent their business models and come out as winners in the digital economy. They’re deploying those latest technologies, replacing some on-premise systems with solutions that run on the cloud, and transforming their approach to business processes, customer experiences, and corporate culture. A modern ERP solution serves as the backbone for this transformation.
Building on end-to-end process integration
A critical element of digital transformation is support for integrated end-to-end business processes. Next-generation ERP solutions help ensure that all processes in an enterprise are connected and sharing current, accurate information.
In today’s market, for example, your business needs an ERP solution that accepts orders, handles manufacturing operations, optimizes order fulfillment and product delivery, seamlessly processes payments, and efficiently manages warranty and claims issues. If any of these process components is flawed, the customer experience won’t meet expectations – your first step toward losing market share to the competition.
While ERP might traditionally not have been synonymous with exciting new technology implementations – like artificial intelligence or robotics, for instance – the next generation of ERP solutions support digital transformation and pave the way for business model innovation. By bringing together integrated business processes, rich data assets, and new insight into customer and employee experiences, a modern ERP solution can help your business evolve toward becoming an intelligent enterprise. And that’s a critical milestone for today’s leading enterprises.
Becoming a digital hero
So, you might think, who’s going to lead our organization through digital transformation? Who should be the internal champion of a modern ERP solution that can carry your organization confidently into the future? There is one obvious choice for this responsibility: business and IT leaders like you.
It wouldn’t surprise me if you feel as though you are toiling in the shadows of your company, or that you aren’t the right person to drive digitalization. But your role puts you squarely in the heart of the technology components and business systems that can change how your enterprise runs. Experts like you have the know-how to ensure that processes are well-integrated, operations run with utmost efficiency, and the business uses cloud technology to enable fast adaptation to changing market conditions.
I think business and IT leaders alike need to be brave enough to take the next steps forward. It may take a heroic effort to make it happen, but it will also be immensely rewarding.
Let me challenge you to step out of your comfort zone. Look beyond your current systems. By preparing your business for the future with a new generation of ERP solutions, you can open the door to new innovations and opportunities.