Part 2 of a 2-part series exploring how to approach the implementation of artificial intelligence technology. Read Part 1.
Is your enterprise machine ready? If it isn’t, you need to act. Make no mistake, artificial intelligence (AI) technologies – such as machine learning (ML) and robotic processing automation (RPA) – are coming, and coming fast. Undoubtedly, the new technologies have a business impact and there are ways enterprises can embrace the transition to a more automated future.
The transition away from manual processes of the 1950s to digital ones is well underway, and in the near future, we will enter the age of intelligent and autonomous processing. Automated machine technologies are being incorporated into mainstream software at an ever-increasing rate, and they will have significant business and societal impacts.
The co-dependence that exists between society and technology intensifies consumer demand for improved product and service experiences. Continuous improvement, convenience, ‘channel of choice,’ and anytime/anywhere communication are not just buzzwords — they are mandatory for all participants in B2C and B2B economies.
To succeed in the digital economy, simplification, automation, agility, and the ability to undertake constant transformation need to be built into the DNA of every enterprise. They are fundamental to maintaining competitive advantage, shoring up customer loyalty, and capitalizing on new business initiatives.
So how do you best prepare your enterprise to embrace new technologies and build these capabilities? The first thing is to really believe change is happening and adjust the culture of your organization accordingly. A recent IDC research paper suggests that by next year, intelligent automation and digital assistant tools will quadruple knowledge worker productivity. On the factory floor, there will be around 2.5 million industrial robots in action. By 2020, 30% of all back-office processing will be automated, and by the end of 2021, intelligent killer apps will account for 20% of enterprise application purchases.
Without taking calculated risks to embrace future disruption, businesses run a greater risk of not fulfilling their potential and being quickly swallowed by change. Getting the culture right is important, as it creates the glue to make the transition – and transformation – successful. It builds connections between the enterprise’s business objectives, its workers, and the IT group charged with implementing the automation technologies – a virtuous circle that stimulates success.
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This article originally appeared on the DXC Oxygen blog and is republished by permission. DXC Technology is an SAP platinum partner.