Building The Symphonic Enterprise: Seven Big Trends For Tomorrow’s Business

Soumya Chakravorty

Making technologies “play nice” together can be a constant challenge for any CIO. And the challenge is about to grow even larger as more leaders push to transform the enterprise into a future-facing organization that can thrive amid ongoing disruption.

Tomorrow’s enterprise will be a symphonic one – in which a multitude of mature technologies work in concert to enable new efficiencies and new growth. The vision of the symphonic enterprise is explored in detail in the Deloitte report Tech Trends 2018: The Symphonic Enterprise.

How can you get started building the symphonic enterprise? Here’s a look at the trends and what it might take to bring new possibilities to life.

Re-engineering technology

Deploying more flexible, scalable, future-ready IT solutions can help you operate and innovate rapidly. Think about how you can re-engineer technology to support applications that bring efficiencies, empower workers, and improve the customer experience – for example, an online service ticketing tool for creating and updating service tickets and for mobile reporting. But understand that an IT overhaul will require heavy lifting on cloud-to-cloud integration, cloud-to-core integration, and on-premises implementation.

No-collar workforce

Human workers and machines are starting to collaborate in new ways. Building the “no-collar” workforce and enabling the “live” enterprise will rely on solutions for human capital management and a new digital core. Anywhere you can shift routine, predictable tasks from humans to software becomes an area to explore. Examples include the automatic clearing of open goods receipts and invoice receipts – or automated lockbox clearing – with machine learning.

Enterprise data sovereignty

Set your data free by striking the right balance between control and access to support evolving needs and answer new questions. Where can enterprise data sovereignty take you? One example: enabling customer segmentation using enterprise data from systems of record, social media, and marketing solutions to create predictive customer behavior models and support targeted sales.

The new core

A new core that supports unprecedented automation and cognitive capabilities can make your enterprise more predictive, proactive, agile, and “always on.” The potential power of a new digital core can enable applications such as predictive sales orders for repeat customers, predictive maintenance, and the “smart” warehouse.

Digital reality

With visual and augmented reality (VR/AR) capabilities, you can take applications to a new level, making them more real for users and allowing them to better visualize the status of assets and the flow of goods. For example, you could leverage VR/AR to bring to life applications such as a cold-chain IoT-sensor solution for tracking and certifying product temperatures as products move through the supply chain. Upping your game with VR/AR will require an ability to develop new applications, integrate multiple applications, address data and storage concerns, deploy machine intelligence effectively, and leverage cloud technology.

Blockchain to blockchains

With blockchain ecosystems supported by advanced solutions for digital innovation, you can begin transforming processes such as chargebacks, inventory traceability, and freight bidding. For life sciences, blockchain-enabled “tracking and tracing” or serialization capabilities offer big potential benefits. Move forward by building relevant business-process use cases and constructing multiple-blockchain proofs of concept.

API imperative

APIs today are business-critical, and sharing existing APIs can help you maximize investments and become more agile. The imperative extends to cloud offerings and, especially, using APIs to extend the power of applications. Approach APIs strategically. Envision your to-be state, align your business processes with APIs and new technologies, and integrate all the pieces into a cohesive environment.

Working in concert

Find out how your business can bring new technologies together to power your digital strategy in 2018 and beyond. Explore the SAP Leonardo digital innovation system.

Contact Soumya Chakravorty at and follow him on Twitter: @suemeyeah. | | @DeloitteSAP

This article originally appeared on Deloitte Insights and is republished by permission.

Soumya Chakravorty

About Soumya Chakravorty

Soumya Chakravorty is managing director and CIO Fellow in Deloitte’s SAP Service Line and serves as practice leader for the re-platforming and modernization capability. Soumya is responsible for Deloitte’s ‘Migration to SAP S/4HANA’ services and digital transformation services across various industry sectors and geographies throughout the world. Soumya has over 20 years of experience in ERP-enabled business transformation and enterprise architecture, integrating solutions around business process enablement, information flow, mergers and acquisitions, mobility, and decision-making including analytics. Soumya holds an MBA from Mumbai University and a bachelor’s degree in Electronics Engineering from NIT, Kurukshetra, India.