How Your Cloud Provider Can Help Accelerate Your Digital Transformation

Riaz Faride

Digital transformation adds business value by ensuring agility, cost-effectiveness, faster and broader access to insights, and improved customer service capabilities. Many businesses are already in the process of embracing digital transformation, some are in the planning stages, and many others have completed partial transformation. Whatever the stage may be, leaders design their strategies to achieve some of the following goals:

  • Simplify data access
  • Move away from expensive legacy on-premise solutions
  • Gradually move into cloud with a “hybrid IT” approach
  • Increase availability
  • Achieve high-speed recovery
  • Improve mobility to different infrastructures and platforms
  • Comply with security and quality standards

With a business-facing and holistic view of digital opportunities and threats, and trend-spotting of changes in the competitive digital landscape, leaders are keen to turn the tactics derived from strategies into game-changers. To achieve this, each project under the digital transformation is usually assigned to an owner. In some cases, a single cloud provider is leveraged, although the presence of one or more cloud providers per organizational unit or functional teams is not unusual.

Accelerate your digital transformation

Regardless of the ecosystem, the key to digital transformation is to streamline interconnectivity among cloud providers as well as on-premise systems. Synchronization and service flexibility are common challenges in a complex environment where on-premise systems and one or more cloud providers are involved. Overcoming this hurdle becomes reasonably simpler with the selection of highly accommodating cloud providers.

In a complex digital ecosystem, accessibility, computation, and retention of data within multiple systems are the most common needs. Challenges arise if there are any restrictions in methodologies within a system dictated by out-of-the-box system feature sets. Smart cloud providers are not necessarily product-centric, since they are lenient according to their clients’ business values, and usually repurpose system features with managed services without impacting the system core. Such an approach helps alleviate the digital transformation, ensuring a fully transparent process with few changes, while maintaining no steep learning curve for internal business users, customers, and end users.

For a successful execution of a digital strategy, leaders should initiate change within their organization by defining who should lead the efforts and how they should be sequenced; this eventually applies to cloud providers alike. IT is often perceived as the tightest digital choke point, as it is mired in old processes and needs significant adaptation for improved alignment with an organization’s digital strategy. This causes an exponential increase in expectations from cloud providers and their tailored services portfolio.

In some cases, leaders go through prototyping before mobilizing or commercialization, which demands that cloud providers be agile and reasonably flexible. In this case, a service-oriented architecture within the cloud provider’s domain helps, in conjunction with flexible managed services where a myriad of micro-services can be repurposed into one.

Customers should let their cloud providers tag along through all stages of their digital transformation including initial planning. In digital transformation, this helps cloud providers to adapt and reengage if needed. Customer demands and trends are shifting quickly, and cloud providers can help strategic vision and business goals materialize.

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This article originally appeared on The Future of Customer Experience and Commerce.


Riaz Faride

About Riaz Faride

Riaz Faride joined SAP in 2017. Prior to this, he worked in the retail industry and had an extensive history in delivering high-value omnichannel projects. Throughout his career, Riaz has been exposed to all avenues of e-commerce, making him a subject matter expert. As a thought leader in his field, Riaz is a mentor for a number of professionals in e-commerce, omnichannel, and project management. He values ongoing learning and growth in both technical and non-technical fields.