Analytics, mobile apps, social networks, cloud computing, and the Internet of Things are quickly turning traditional business models upside-down. As digitization continues to move from an innovative trend to an all-encompassing reality, companies need to understand and take advantage of digital technology across all aspects of their operations. Otherwise, they run the risk of limiting their competitiveness in delivering on market expectations and creating products, services, and delivery models that bring value to customers and the business.
According to The Economist Intelligence Unit (EIU) report “Digitising IT,” sponsored by SAP, 97% of business and IT leaders are engaging their organizations in a digital initiative. Yet, rarely is there a comprehensive digital strategy present. Although 86% of respondents believe that digital transformation is the most important action to achieve better outcomes from their digital investments, only half of them believe that they fully understand it. Under these circumstances, digital transformation is, well, daunting.
Enterprise support value maps: A new phase in support service and IT expertise
There are many ways to reach a destination, but it is often difficult to find the right path. A full understanding of the potential of digital technology enables companies to make informed decisions about their path to digital and in which areas to invest. With the right guidance and digital skills, businesses can reduce the time to value and benefit from concrete and demonstrable outcomes.
Enterprise support value maps provide support and guided access to the knowledge, skills, and services needed to drive innovation. Covering topics such as custom code management, security, and data volume management, value maps empower members to build up their digital proficiency and prepare the IT landscape for innovation. And with topics such as in-memory computing and digital core platform implementation and cloud solutions, employees are prepared to complete the next step in their business’ digital transformation journey.
With this insight, businesses can accelerate their digital agenda by answering critical questions such as:
- Which services and tools can best address my business challenges?
- Which support services and on-demand expertise can help empower my employees?
- How long will it take and what skill level do I need?
- What is the best approach to prepare for and adopt innovation?
- How can IT optimize software landscape operations and maximize efficiency while ensuring data security and regulatory compliance?
Michael Kleinemeier, member of the SAP Executive Board of SAP SE and head of the Digital Business Services organization at SAP, says, “the feedback from our customers and research vendors, such as Brandon Hall Group, speaks for itself. Value maps help drive digital transformation, unlock business value, and realize measurable benefits by integrating processes, operations, and technology to create measurable benefits. This methodology for future-oriented social media-based learning and support is a key part of successful digital transformations.”
Take, for example, Carsa S.A., a leading retail company in Argentina that wanted to innovate in the cloud, integrate SAP SuccessFactors into their landscape, and leverage integration capabilities between cloud and on-premises solutions. The company decided to keep things as simple as possible, follow best practices, and reduce total cost of ownership. By registering for and participating in the value map for cloud and hybrid implementations, Carsa was well-equipped to make strategic decisions, having upskilled with best practices, documents, meet-the-expert sessions, expert and peer customer collaboration through social collaboration, and much more.
With the support of the enterprise support advisory center and the enterprise support value map for cloud and hybrid initiatives, Carsa improved its ability to adopt an integration strategy and determine integration tools that best fits its needs. This level of insight frees the company to dedicate 30% more time and resources towards driving innovation and make better use of its human capital management cloud solutions.
Mapping a clear path to competitive, value-add digital transformation
While digital transformation is a fundamental requirement to survive and grow, all-encompassing, business-wide change typically takes a long time to execute. Unfortunately, your market, stakeholders, customers, and competitors are not willing to wait.
With enterprise support value maps, you can accelerate the reinvention of your business through a broad range of services, tools, best practices, and expertise. Best of all, this level of insight empowers your workforce to resolve business challenges and drive competitive, value-add outcomes.
Check out the award-winning value maps from SAP Enterprise Support, part of SAP Enterprise Support Academy.
Caroline Conlon is the communications and global operations lead for the SAP Enterprise Support value maps program at SAP.
Gerd Stumm is a communications and knowledge management professional at SAP, with a focus on SAP Enterprise Support.