William Dudley

About William Dudley

William Dudley is group director, mobile evangelist, and strategist of the Industry & LoB Products at SAP Digital Interconnect (formerly known as SAP Mobile Services). He has many years of experience building and managing telecommunications network infrastructures. He defines global strategy and solutions for SAP Digital Interconnect, a business unit of SAP, within the mobile ecosystem, focusing on solutions for messaging, mobile-enabled online security, next-generation networks (5G, LTE, IPX), and consumer engagement through mobile channels. As mobile evangelist, Mr. Dudley communicates through both internal and external publications, social media and is active in industry groups. You may follow him on Twitter at @wdudley2009. His primary blog site is https://blogs.sap.com/author/william.dudley/.

How To Stop Robocalls And Start Reaching Customers

16-Jul-2019 | William Dudley

We’re all sick and tired of robocalls – on our mobile devices and our landlines. I don’t know about you, but if I don’t immediately recognize a phone number on either my mobile, my landline, o

messaging, communications, user experience, brand, business communications, customer engagement, chatbot, AI

A Long-Range View Of Business Messaging

20-May-2019 | William Dudley

Normally, each year in the dead of winter, I publish a predictions article about the coming year. Earlier this year, we published my 12th consecutive predictions for the mobile industry. However, toda

2019: The Year Mobile Operators Need To Finalize RCS Plans

20-Feb-2019 | William Dudley

Remember Joyn? That was a marketing brand established by the GSMA back in 2012, after the release of RCS-E – a simplified version of the standard called Rich Communications Service, or RCS (here’s

mobile, trends, forecast, predictions

A Review Of The 2018 Mobile Industry Predictions

10-Jan-2019 | William Dudley

In the mobile industry, 2018 certainly did not disappoint in terms of trending activity. The T-Mobile acquisition of Sprint (still pending as of this writing), 5G, IoT, rich communications services (R

Mobile Industry Predictions For 2019

10-Jan-2019 | William Dudley

Here we go again. This is the 12th consecutive edition of my mobile industry predictions, originally published in January of 2008. While we try to cover most major aspects of the mobile industry, we d

Strong Customer Authentication (SCA) For PSD2

6-Dec-2018 | William Dudley

Part 3 of the three-part series "EU PSD2 Strong Customer Authentication (SCA)". In the first installment of this series, we introduced the European Union’s European Banking Authority (EBA) dire

mobile messaging, text, SMS, RCS, customer engagement, rich communication services, chatbot

Will Rich Communications Services Rise As A Serious Channel?

29-Nov-2018 | William Dudley

The world of mobile messaging is buzzing about the potential that rich communications services (RCS) will bring to the ecosystem. Businesses and brands that have already invested in messaging chan

authentication, security, mobile security, PSD2, SCA, strong customer authentication

Strong Customer Authentication For PSD2 In The EU: Elements For Success

26-Jul-2018 | William Dudley

Part 1 of the three-part series "EU PSD2 Strong Customer Authentication (SCA)". The European Union’s European Banking Authority's (EBA) Second Payment Services Directive (PSD2) was published at t

PSD2: Strong Customer Authentication In The EU

20-Jul-2018 | William Dudley

Part 2 of the three-part series "EU PSD2 Strong Customer Authentication (SCA)". In the first installment of this three-part series, we introduced the European Union’s European Banking Authority

Banking Challenges Add Up: PSD2 Means New Data-Sharing Rules

27-Apr-2018 | William Dudley

[no_syndicate_info][/no_syndicate_info] Many of you, no doubt, have heard of the European Union’s European Banking Authority (or EBA) directive called PSD2 (Payment Services Directive). These guide