William Dudley

About William Dudley

William Dudley is group director, mobile evangelist, and strategist of the Industry & LoB Products at SAP Digital Interconnect (formerly known as SAP Mobile Services). He has many years of experience building and managing telecommunications network infrastructures. He defines global strategy and solutions for SAP Digital Interconnect, a business unit of SAP, within the mobile ecosystem, focusing on solutions for messaging, mobile-enabled online security, next-generation networks (5G, LTE, IPX), and consumer engagement through mobile channels. As mobile evangelist, Mr. Dudley communicates through both internal and external publications, social media and is active in industry groups. You may follow him on Twitter at @wdudley2009. His primary blog site is https://blogs.sap.com/author/william.dudley/.

Strong Customer Authentication (SCA) For PSD2

6-Dec-2018 | William Dudley

Part 3 of the three-part series "EU PSD2 Strong Customer Authentication (SCA)". In the first installment of this series, we introduced the European Union’s European Banking Authority (EBA) dire

mobile messaging, text, SMS, RCS, customer engagement, rich communication services, chatbot

Will Rich Communications Services Rise As A Serious Channel?

29-Nov-2018 | William Dudley

The world of mobile messaging is buzzing about the potential that rich communications services (RCS) will bring to the ecosystem. Businesses and brands that have already invested in messaging chan

authentication, security, mobile security, PSD2, SCA, strong customer authentication

Strong Customer Authentication For PSD2 In The EU: Elements For Success

26-Jul-2018 | William Dudley

Part 1 of the three-part series "EU PSD2 Strong Customer Authentication (SCA)". The European Union’s European Banking Authority's (EBA) Second Payment Services Directive (PSD2) was published at t

PSD2: Strong Customer Authentication In The EU

20-Jul-2018 | William Dudley

Part 2 of the three-part series "EU PSD2 Strong Customer Authentication (SCA)". In the first installment of this three-part series, we introduced the European Union’s European Banking Authority

Banking Challenges Add Up: PSD2 Means New Data-Sharing Rules

27-Apr-2018 | William Dudley

[no_syndicate_info][/no_syndicate_info] Many of you, no doubt, have heard of the European Union’s European Banking Authority (or EBA) directive called PSD2 (Payment Services Directive). These guide

RCS: If We Build It, Will They Come?

14-Feb-2018 | William Dudley

Just over a year ago, I was an RCS (rich communications service) skeptic. A big one! Meaning: I thought that the RCS standards were too fragmented, a waste of time, and too little, too late; that they

2018 Mobile Industry Predictions

12-Jan-2018 | William Dudley

[no_syndicate_info][/no_syndicate_info] In my 11th edition of mobile industry predictions, 2018 is already starting off with technological bombshells, thanks to the U.S. FCC repealing network neutr

For SMS Messaging, Getting Routing Right Is Important

15-Dec-2017 | William Dudley

On December 3rd, 1992, engineer Neil Papworth sent the first SMS message: "Merry Christmas."  Since that time, SMS has risen, fallen, and has somewhat stabilized. While person-to-person (or P2P) SMS

Revisiting North American Person-to-Person Texting Trends

19-Oct-2017 | William Dudley

Over the past few years an interesting trend has been happening in the United States and Canada. Consumers continue to text each other (called person-to-person, or P2P) using SMS at rates not seen in

A2P SMS Remains Key To Multichannel Mobile Engagement

24-Aug-2017 | William Dudley

Recently I read a post titled The Days of 2FA SMS (and A2P) Are Numbered on a site called no jitter. The author basically states that A2P will grow for a few short years but will “eventually find